Customer Interaction Agent

**Job Introduction**:
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an experienced **Customer Interaction Agent **to join our friendly team at Tarmac Stancombe, Flax Bourton near Bristol. This is a great opportunity to join a successful Customer Service team working 8 hrs per day Mon - Fri plus occasional Saturday morning on a rota basis. This role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucester and the surrounding areas. The role will be office based during initial training but upon completion of successful training hybrid working is available.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

**Role Responsibility**:
Reporting to the Customer Service Supervisor the role of **Customer Interaction Agent **will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as a **Customer Interaction Agent **will include:

- Providing customers with an excellent customer service experience providing high level of customer care and attention at all times
- Completing data entry and order processing tasks
- Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with the key stakeholders in the account base
- Working closely with the Fleet and Capacity planners to ascertain transport and material availability
- Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
- Confidence in the use of IT systems including MS Word and Excel
- Experience of Salesforce CRM advantageous but not essential as training will be provided
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels both internally and externally
- Confident telephone manner
- Superb attention to detail
- Positive ‘can-do’ attitude
- An approachable and engaging manner
- Ability to demonstrate tenacity and resilience when working under pressure
- Flexibility to work in a successful team environment
- A desire to grow and be successful

**Why Us**:
In addition to the role of **Customer Interaction Agent**, we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
- Training and development opportunities

Tarmac Trading Limited