Customer Retention Agent

3 weeks ago


Norwich, United Kingdom Epos Now Full time

**About Us**:
**About the role**:

- Take ownership of personal cancellation queue,
- Effective management of all cancelled customers and outbound activity
- Maintaining a high volume of outbound activity to build relationships with the customer base and understand our customers needs.
- Develop meaningful customer relationships to support business growth
- Deliver against KPIs in key areas; Activity and Productivity
- Effectively utilise the CRM to optimise customer experience
- Follow all relevant processes and procedures and proactively give feedback to improve those processes and or systems where identified
- Proactively seeking NPS results from cancellations and addressing detractor issues through voice of the customer

**The right person for this role will have**:

- Proven experience in a customer retention, success or sales role
- Confident, outgoing and proactive
- Has a desire to succeed and has a demonstrable track record of self development either in previous roles or personal life
- Positive approach, flexible and comfortable in a fast-paced, customer focused environment
- Experience in B2B customer service and support environment
- Resilient, with the ability to effectively manage unhappy customers or complex issues
- An excellent communicator/relationship-builder both internally with colleagues and externally with customers
- Able to effectively and clearly communicate across all mediums
- Well-organised, attention to detail and have the ability to prioritise tasks quickly and effectively
- Keen ability to identify customer requirements through health check and needs analysis conversations
- Able to articulate technology based information to customers in an understandable and accessible manner
- Proficient with both remote and face-to-face customer support
- Great team player - works well with peers and senior managers to ensure delivery of the service and wider organisational priorities


  • Estate Agent

    5 days ago


    Norwich, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator**to complement our fantastic residential sales team in Norwich. **What’s in it for you as our Estate Agent ?**: - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment - Compete for top...

  • Senior Estate Agent

    4 weeks ago


    Norwich, United Kingdom William H Brown Full time

    We're looking for a highly motivated **Lister Valuer / Estate Agent**to complement our fantastic residential sales team in branch in Norwich. **What's in it for you as our Lister Valuer / Estate Agent?**: - Industry leading **training and development**: - Demonstrable **career** ladder - Compete for top **achievers awards**: - **Pay per listing**: -...

  • Call Centre Agent

    7 days ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    2 weeks ago


    Norwich, United Kingdom LIBRA RECRUITMENT Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday.Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre Agent...

  • Senior Estate Agent

    6 days ago


    Norwich, United Kingdom Connells Group Full time

    OTE: £40,000 - Uncapped Commission, Career Progression, Company Car/Allowance We’re looking for a highly motivated **Senior Estate Agent / Senior** **Sales Negotiator **to complement our fantastic residential sales team in **Norwich **working in our well known **Abbotts **estate agency. **Why join us as a Senior Estate Agent / Senior** **Sales...

  • Call Centre Agent

    3 weeks ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Call Centre Agent

    4 weeks ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...


  • Norwich, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator**to complement our fantastic residential sales team in Norfolk. **What’s in it for you as our Estate Agent ?**: - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment - Compete for top...

  • Call Centre Agent

    5 days ago


    Norwich, United Kingdom Swanstaff Recruitment Full time

    **Swanstaff Recruitment are recruiting for 10 x call centre agents.** **WITHIN THE HOME IMPROVEMENTS INDUSTRY** **Working as a call centre agent can be an incredibly rewarding job. It gives you the opportunity to help people solve their problems and to feel the satisfaction of a job well done.** **You will be responsible for answering incoming calls from...


  • Norwich, United Kingdom ZAFRA Full time

    **About us** ZAFRA is a Media Communications company with office in the Norwich (UK) and Durban (South Africa). We're are a professional data driven orgnaisation delivering onshore and offshore call centre solutions for our clients B2B and consumer driven campaigns. **Job Summary**: **Key Responsibilities**: - **1. Outbound and Inbound Calling**:_ -...

  • Marketing Agent

    5 days ago


    Norwich, United Kingdom MW Sales Full time

    No experience necessary as full training given must be reliable and willing to learn working within a successful marketing operation going door to door or telephone work covering Norfolk and Suffolk contacting new and existing customers discussing work and promotions arranging new appointments and customer care **Benefits**: - Casual dress - Company...

  • Field Agent

    5 days ago


    Norwich, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent/ Commercial Accounts** **Norwich** **Earnings: Basic: £20,000. Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to work commercial water accounts. Whether you are an experienced Field Debt Recovery Agent or not we want to...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    At Anglian Home Improvements we are looking for Contract Centre Support Agent to support our Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. The purpose of the Call Centre role is to engage...


  • Norwich, United Kingdom Technique Recruitment Solutions Full time

    Our client are a leading global machinery manufacturer based in Norwich. Due to continued success they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 15-20% travel with visits between 2 days-2 weeks on average with...


  • Norwich, United Kingdom Technique Recruitment Solutions Full time

    Our client are a leading global machinery manufacturer based in Norwich. Due to continued success they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 15-20% travel with visits between 2 days-2 weeks on average with...

  • Site Agent

    4 weeks ago


    Norwich, United Kingdom Qiagen Full time

    **About the role** We are looking for a **Site Agent** to join our team in East Anglia working on a variety of Coastal Defence and Large Civils Infrastructure projects. The region has a healthy pipeline of work and we are looking to expand our team at all levels. You will lead and control a team of Supervisors, Section Engineers & Site Engineers within same...


  • Norwich, United Kingdom Norwich Airport Limited Full time

    The Customer Services Agent (CSA) reports directly to the Customer Services Supervisor (CSS). **Positions available** 5 positions at 16 hours per week 3 positions at 24 hours per week 1 position at 30 hours per week 2 positions at 32 hours per week **Main Scope and Function of Job** To provide check-in, customer service desk, executive lounge,...


  • Norwich, Norfolk, United Kingdom Technique Solutions Full time

    Customer Technical Support - Europe/South Africa Due to continued success they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average 15-20% travel with visits between 2 days-2 weeks on average with the remainder being...

  • Customer Service

    6 days ago


    Norwich, United Kingdom Atkinson Moss Full time

    Due to expansion, my client is urgently seeking a Customer Service/Retention Advisor to work in their offices in Bowthorpe. The role is dealing with inbound and outbound (warm) calls and gaining raport with their clients. My client is seeking someone with a confident, warm and friendly telephone manner, who enjoys talking to people and working within a team...


  • Norwich, United Kingdom Select Recruitment Specialists Ltd Full time

    My client are a leading business based in the heart of Norwich, known for their innovative approach and professional service, they ensure their clients receive the highest quality representation and opportunities. Join their vibrant team and help shape the future of fashion. In this role, you will be integral to their operations, helping to scout and manage...