Administrator
6 months ago
A previous knowledge of System One is not required but is desired.
**Responsibilities and Duties**
- Book appointments in accordance with Physiotherapist and patient requirements using System One.
- Answer the phone and greet patients as they attend their session.
- Deal with enquiries from patients, Physios, and other medical professionals.
- Book appointments and prepare clinic lists.
- Update patient records, including discharging patients.
- Print and send medical documents in a timely manner where required.
- Ensure all correspondence is presented in a professional manner.
- To perform such duties consistent with the position which may from time to time be assigned to you.
- This role is for someone who enjoys involvement and is keen to learn all about the clinic and its patients.
- To undertake health and safety duties and responsibilities appropriate to the post.
- Order stationary and physio equipment when required to do so.
- To cover the work of other members of staff who are on holiday or who are unwell.
**Qualifications and Skills**
- Experience of working in a team environment
- Ability to communicate clearly, confidently and professionally of the phone and face to face
- Ability to prioritise and manage time effectively
- Proven organisational, planning, and controlling skills
- This is a patient facing/front of house position and professional phone manner is essential.
This is a full time position within the office, occasionally we may need you to work from home.
**Job Types**: Full-time, Permanent
**Salary**: £12.50 per hour
Expected hours: No more than 40 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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