Food and Beverage Attendant

2 weeks ago

Belfast, United Kingdom Titanic Hotel Belfast Full time

**Job Purpose**

To maintain standards of service within the busy Drawing Office Two Bar paying particular attention to guest satisfaction and cleanliness

**Main Responsibilities and Key Tasks**
- Ensures orders of food and beverage are served promptly in accordance with hotel standards
- To ensure exemplary hospitality to the guest at all times
- To be fully conversant with systems and ensure that all guest bills are posted correctly
- To ensure that every up-selling opportunity is acted upon
- Ensuring daily that the outlet is prepared to standard service and all preparation is organised for current and following days
- To work to an agreed rigid cleaning procedure
- Act upon opportunities in and outside of your outlet taking ownership to remedy guests and colleague needs. In the absence of your Supervisor/Manager take the responsibility to ensure the outlet is run to the set standard
- To attend all relevant training as and when required
- To develop and maintain good working relationships with all departments in the hotel
- To report all maintenance faults to the Maintenance Department and follow the remedy through. Report any loss or severe damage to management
- To ensure mínimal wastage within the food and beverage area
- To show willingness to take on additional responsibilities when necessary
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- To ensure total standards relating to security are maintained with emphasis on the following:

- Liquor stocks
- Hotel equipment
- Keys
- Floats
- Glasses
- To have a thorough knowledge of and adherence to the law with regard to the following company regulations:

- Licensing laws
- Fire regulations and procedures
- Health and safety regulations
- First aid procedures
- Food hygiene regulations
- To ensure that the company’s dress code and grooming policy is adhered to at all times
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/General Manager/Deputy General Manager

Please note, the hours of this position are predominantly evening shifts.

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