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Member Services Associate

4 months ago

BurtonOnTrent, United Kingdom Rewards4 Full time

**Position**:Member Services Associate

**Job Status/Type**: Permanent.

**Location**:Hybrid - Burton upon Trent.

**Salary**: £21,000 - 23,000 per annum.

**About us**

Rewards4 are the largest operator of sports-based loyalty and reward programmes in the UK and Ireland.

Our business is trusted by over 60+ sports clubs, racecourses, and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace.

Based in our offices in Burton on Trent, with the opportunity for hybrid working, we now have an exciting opportunity for a highly motivated, personable and digitally-savvy, Member Service Associate to join our ever-growing team.

The role will report directly into our Head of Member Services and will be expected to work collaboratively with other teams across the business.

**Key Responsibilities**:

- To communicate with our sporting partners and other key commercial contacts to obtain information which enables you to respond effectively to member queries.
- To proactively encourage further programme engagement through the delivery of tailored communication to our members.
- To assist our Partner Success team in the delivery of member competitions.
- To ensure that customer service processes and procedures are followed correctly at all times.
- To complete weekly customer service due-diligence checks.
- To take on additional responsibilities in the Member Services team as and when necessary, to support the team to meet its deadlines and to further support your learning and development in role.

**What we are looking for**:

- Experienced in working in a busy customer service team / contact centre.
- Excellent communication skills, with the ability to articulate well both in written form and verbally to our members, partners, and other internal stakeholders.
- Strong listening skills - accurately assesses enquiries to achieve the best solution.
- Pays close attention to detail, prides themselves on accuracy and takes jobs through to completion.
- Has the ability to prioritise and can plan and organise workload.
- Maintains a high level of focus, productivity, and direction through self-motivation.
- An excellent team player.
- Ability to deal with difficult situations whilst remaining professional and courteous - seeking support and guidance as appropriate.

**Qualifications / Professional Membership**:

- GCSE English and Maths (Level 5) (C) or above - essential.
- Level 2 Diploma in Customer Service / Customer Services related qualification desirable.

**Our Benefits**:

- Our approach is hybrid - standard working is three days office-bound, two days remote.
- 25 days annual leave + 8 bank holidays.
- Life Insurance x 4 basic salary.
- Healthcare cash plan.
- Discretionary bonus scheme.
- Birthday off
- Early finish service day.
- Regular learning and development down-time.
- A dynamic social environment, some sport-related, some not, company-wide celebrations, Christmas gatherings, and great coffee to name a few
- The opportunity to work for a diverse company that encourages you to develop, grow and be part of a passionate and fun team.