Claims Handler

2 weeks ago

Manchester, United Kingdom Davies Group Full time

Davies Talent are delighted to be working with an instantly recognisable UK broker who are looking to expand their exciting team in their Manchester office

An exciting opportunity is available for a highly motivated individual to join their Claims team and aid in the service of handling claims from a variety of Insurance classes.

**Responsibilities**
As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures. These duties include:

- Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
- Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
- Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
- Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
- Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
- Processing incoming post within agreed service standards and dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
- Providing advice and assistance to Clients, to actively manage the claim process and minimise lapse time.
- Dispatching claim settlement cheques on date of receipt.
- Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.

**Key Requirements**
- Able to use own initiative and to work as a team player
- Practical working knowledge of current FCA regulations
- Experience of adhering to and maintaining systems and procedures
- Excellent interpersonal skills, including the ability to consult and influence at all levels
- Excellent communication skills, written and verbal
- Ability to develop effective working relationships externally and internally
- Personal effectiveness, including time management and priority setting
- High personal drive and resilience
- Ability to persuade, motivate, negotiate and influence

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