Passenger Assistant

Hales Group are seeking Passenger Assistants who will be responsible for collecting and taking clients to and from various schools and day care centres in and around the Norwich area.

Principle Responsibilities - Passenger Assistant:

- To adhere to safeguarding procedure.
- To be responsible for the safety, welfare and proper conduct of clients and passengers in accordance with their particular emotional or physical needs.
- To supervise the behaviour of clients and passengers, seating and securing of seat belts or wheelchairs where appropriate.
- To act as first point of contact with the driver between children's/clients, carers and the school or centre staff, conveying any relevant messages and information to all parties.
- To understand and respect the client's privacy, dignity and confidentiality.
- To be responsible for checking the vehicle at the beginning and end of every journey, checking for lost property and ensuring all clients have left the vehicle.
- To perform such other duties of a like nature as may be directed by the Lead Driver/ Transport Manager / Assistant Passenger Services Manager.

The successful Passenger Assistant will have demonstrable experience of the following:

- Knowledge of moving/handling techniques.
- Knowledge of First Aid/Emergency Aid
- Knowledge of moving/handling techniques.
- Knowledge of First Aid/Emergency Aid
- Patient and Tolerant.
- Good Organisational Skills.
- Excellent customer service skills
- Experience of working with vulnerable adults and children - ideal but not essential

HOURS: 25 hours per week - Monday to Friday; 7am-10am / 2pm-5pm APPROX

DURATION: Temporary to Permanent

LOCATION: Norwich

PAY RATE: £9.50 per hour

Why work through Hales Group?