IT Support Technician

2 weeks ago


Walsall, United Kingdom The One Group Full time

**IT Support Technician**
Great chance to join a revolutionary cloud computing business who make a difference to education clients across the UK.
Joining a team of 30 2nd line technicians you will have a training budget aligned and will undertake vendor courses for M 365/Azure at the businesses expense, this will be delivered on from the start and little experience of Microsoft Cloud is needed. A backgroundin desktop/server is essential. You will be based onsite in Walsall at a leading education business.

**Role/Responsibilities**
Providing 1st line technical support to all customers remotely
Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations
Triage all Incidents and Service Requests and assign to Field Technicians or third line if not resolved at first point of contact.
Provide on-site support should it be needed.
Update and document any processes and contribute to Internal Knowledge Base
Ordering replacement or new equipment
Installing, removing or upgrading new or existing software

**What we need you to have**:
Relevant technical and IT experience within a similar education environment
Experience using the following: Windows 10, MS Exchange & Active Directory; Microsoft Office Suites including Office 365.
Mobile devices configuration/support & MDM
A basic understanding of Networking
Strong customer service and support focus with a desire to deliver a high-quality customer focused service
A desire to learn and improve skills and knowledge
Adaptable and flexible to business demands
Able to work as part of a team to achieve set goals and be a Team Player



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