Relocation Coordinator

**About Klippa**

**Klippa Relocation provides specialist global relocation support to relocation management companies and private clients. We specialise in delivering high-touch destination services via our innovative technology and our teams’ strong focus on providing the best possible experience.**

**Our history is in the UK but we have now built up a strong presence in the Netherlands and our ongoing expansion programme allows us to provide our service model across select locations in the Americas, Africa, Asia, Europe, the Middle East and Oceania.**

We are looking to recruit a Relocation Coordinator to assist colleagues and clients with all aspects of international and domestic relocation.

The role is home-based but on the premise that the role may become (partially) office-based at some point in the future.

The role is full-time and permanent.

Salary in the range of 19k-25k p.a. depending on experience and ability.

1 About the Role
- Liaise with assignees and clients to implement and manage a range of global destination services within agreed budgets
- Responsible for the research, scheduling and creation of property viewing itineraries in line with client requirements and expectations
- Oversee and ensure consistent communication is maintained between Klippa, the assignees and all stakeholders
- Maintain accurate “real-time” records in all systems
- Propose solutions to problems and out-of-scope or unusual requests
- Identify and capitalise on any opportunities to provide additional services or source new clients
- Support the management and sales teams in any business development activity
2 Routine duties, including but not limited to
- Working closely with the Admin team, Relocation Specialists and all stakeholders to deliver all associated relocation services
- Working to a deadline to complete itineraries in readiness for the client viewing tour the following day
- Offer submission, lease negotiations and deal progression ensuring estate agent and assignee work effectively towards the agreed contract start date
- Proactively manage live files, adhering to client policy, contract and Klippa procedures
- Monitor and quality control Relocation Specialists to ensure the successful delivery of:

- Timely communication and milestone reporting
- Offer submission
- All client facing duties
- Monitor and quality control Researcher/Schedulers to ensure the successful delivery of:

- Property research & viewing schedules
- Deadlines are achieved
- Maintain exceptional levels of customer service
- UK departure services and oversee Specialist to deliver non-UK departures
- Temporary accommodation searches, reservations & cancellations
- Check-ins & check-outs followed by subsequent review and allocation of inventory reports
- Rental furniture orders & cancellations
- Building settling-in service information packages
- Develop and maintain strong business relationships with clients and suppliers
- Monitor workflow and assist in the allocation and initiation of new services
- Monitor live files to ensure assignees’ needs are being met and provide guidance to Relocation Specialists where required to that end
- Working with Klippa colleagues to evaluate operational efficiencies and recommend process improvements
3 Ad hoc responsibilities, including but not limited to
- Periodic annual/maternity leave cover as required
- Periodic training as required
- Prepare reports for clients and management
- Supporting team members with any other duties or projects that may be required to successfully fulfil the contractual requirements of the client or advance the company
- Conduct initial needs assessment calls
- Conduct new business lead sales calls
4 Desired Qualifications & Skills
- Demonstrable letting agency, relocation industry or customer service experience
- Able to use own initiative
- Efficient, organised and able to problem-solve quickly
- An ability to prioritise tasks and have "inbox awareness"
- Confidence to challenge existing systems and processes
- Customer service champion
- Excellent listening skills and the ability to empathise
- Excellent verbal & numerical skills
- Positive attitude
- Comfortable working in a fast-paced environment
- Consistent attention to detail
- Demonstrate belief in the core values of customer focus, respect for people, openness and transparency and probity
- Behave in an ethical, respectful and honest manner at all times
When applying, please include a copy of your CV in English.
- Klippa Relocation is a proud member of the Woodland Trust, dedicated to limiting the impact of climate change on people, places and life. We have also nominated Save the Children as our preferred global charity and support and encourage our employees to get involved._

Work Remotely
- Yes

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£25,000.00 per year

Schedule:

- Monday to Friday
COVID-19 considerations:
Currently, the role is home-based, but the company has a covi