Guest Services
4 months ago
**Who are we?**
All our rental apartments are individually furnished to a high standard with fully equipped kitchens and bathrooms to ensure that your stay in London is homely and comfortable. You choose the apartment that you’d like to stay in - we do not allocate.
**What is the job?**
The Guest Services & Reservations Coordinator role is primarily responsible for managing the customer journey from the enquiry stage all the way through to check-out and ensuring the guest experience, in all aspects meets and exceeds expectations. The Guest Services & Reservations Coordinator will handle guest queries, reservations and any other activities working closely with Housekeeping Team to ensure smooth running of our premium serviced apartment brand.
**Who are you?**
You will have the following set of skills and attributes:
- You will have previous experience of customer service within a serviced apartment, hotel or hospitality environment preferred (Ideally high end/ 5-star service)
- You have knowledge of hospitality in the local area with high-end operators, events and activities
- You have a high level of communication skills - with fluent written and spoken English
- You have strong customer service ethic and demonstrable experience in hospitality.
- You are diplomatic, level-headed, calm and pragmatic.
- You have a can-do attitude and great problem-solving skills
- You are organised, proactive and have a keen eye for detail
**Equal Opportunities**
As an equal opportunities' employer, Nell Gwynn Chelsea Accommodation is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
**Salary**: Up to £28,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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