Telesales Parts Advisor

6 months ago

Liverpool, United Kingdom Riverside Consultancy Full time

Job Advert

**Parts Advisor Telesales - Knowsley** - eStar Truck and Van. (HOME BASED)

eStar is the Mercedes-Benz Trucks and Vans dealer in the Northwest and North Wales. They are looking for an enthusiastic, customer-focused, and experienced parts professional to join their growing Mercedes-Benz Van Sales Team.

**The Company**

Their mission is to provide an exceptional experience for the region's commercial vehicle community, driven by their customers’ needs and inspired by the latest vehicle technology.

They have over 300 colleagues, located across 4 dealerships which include Deeside, Stoke-on-Trent, Trafford Park, and most recently, Knowsley, their brand new, state-of-the-art facility.

With the introduction of a new Board of Directors, who bring a wealth of industry experience, as well as a commitment to the wellbeing and development of their people - you really couldn’t pick a better time to join. Their business is built on transparent communication, and when you join, you will immediately notice the friendly, customer-dedicated environment.

They strongly believe in developing their team, which is why they invest in the future of their people - providing relevant training and development opportunities, so you can exceed in your role and further expand your skills. The team at eStar are advocates for the Mercedes-Benz brand and always strive to provide the highest level of service, so they can build fantastic relationships and continually exceed customers’ expectations.

eStar value their employees - and provide:

- Rewards and benefits
- Superb working conditions
- Career progression
- Branded uniform for customer-facing staff
- Free onsite parking
- Regular internal communications
- Wellbeing check-ins
- Company pension contribution

**The Role**

The key purpose of this role is to gain new parts business as well as look after existing customers. You will call potential new clients, arrange visits where necessary to set up new accounts and arrange for orders and deliveries of parts. You will work closely with the parts team at Knowsley to ensure parts are sent to customers in a timely manner.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised.
- Ensure that the image and levels of customer service within the department is in line with company standards.
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to your immediate supervisor.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health, and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is always delivered to all contacts.

**About you**

You will have previous experience of working in a parts department within the automotive industry. You will have great telephone skills and be able to develop relationships effortlessly. It would help if you have had teleselling experience previously, however if not you will be given full training.

**On Offer**

Salary between £23,000 and £26,000 depending on experience, plus bonus opportunities.
- You will be required to work 45 hours per week, Monday to Friday.
- 23 paid day’s holiday per year, inclusive of bank holidays.

**Our Process**

**Managing your data

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