Internal Account Manager

4 weeks ago

Swansea, United Kingdom Atom Recruitment Ltd. Full time

Our Client is a multi-sector speciality distributor of raw materials and chemicals to the UK Manufacturing Industry. They are now seeking an **Internal Account Manager.**This position will be **office based in Swansea**. It is a full-time permanent role.

**Job Purpose**
- To establish and maintain long-term customer relationships via effective account management.
- To contribute to the achievement and maximising of the site gross margin budget
- New customer acquisition and new product conversion targets by optimising both proactive and reactive sales opportunities via telephony contact with the existing and potential customer base

**Key Responsibilities**

**Reporting into the Internal Sales Manager**:
**Account Management**
- Maintain regular contact with existing customer base
- Understand customer needs and requirements
- Liaise with other departments within the site to ensure that customer requirements are met
- Handle client-based escalations from customer service team

**Sales / Admin**
- Source new sales opportunities through prospecting / cold calling
- Research accounts, identify decision makers and generate interest
- Provide office-based support to External Account Managers
- Support group sales campaign initiatives
- Generate and follow up on quotations
- Close sales and achieve monthly / quarterly KPI’s
- Employ diligent analysis of product and market data in order to maximise profit margins
- Self-manage individual contribution to central/site-led sales campaigns
- Input and maintain data to ensure a functional and effective sales pipeline

**Qualifications and Experience**
- Customer-facing background (essential)
- Administrative / Sales experience in a commercially focused business is desirable
- Experience of using recognised sales techniques; implementing a structured sales strategy; managing sales pipelines (desirable)
- History of working towards targets and meeting deadlines (desirable)
- Previous experience within the chemical industry (desirable)
- Strong communication skills
- Professional & polite telephone manner and an ability to build rapport with customers
- Appropriate skillset and confidence level to work autonomously, with the ability to prioritise workloads and implement effective time-management
- Open and cooperative style of working
- Team player
- Desire to thrive in a targeted and profit-based environment
- Excellent verbal and written communication skills
- Strong work ethic and reliability
- High level of attention-to-detail

In return, our client is offering a competitive basic salary plus generous bonus scheme and benefits.

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