Service Care Advisor

1 month ago


Chard, United Kingdom Numatic International Limited Full time

**About the role**:
We’re looking for Service Care Advisors
- Are you confident?
- Do you enjoy talking to customers?
- Do you like helping solve people’s problems?

If so, this could be the job for you

As a Service Care Advisor, you be responsible for delivering excellence in customer service with ability to recognise customer needs. Once we have trained you, you will demonstrate a thorough understanding of Numatic International’s products and specialised customer requirements, you will triage product or service queries in the first instance, with the aim of providing an efficient service outcome. You will interact directly with new and existing customers, using initiative and judgement to provide a timely reactive service to customer requirements and requests determined by demand and Service Level Agreement. The Service Care Advisor will also be responsible for ensuring relevant Service Package and Customer records are up to date and all administrative processes work effectively.

The role will include some on call weekend working. There is additional payment for this, and it is arranged on a rota basis.

**Main Responsibilities**:

- Act as a point of contact for the ServiceCare team to resolve or triage sometimes difficult customer queries to avoid engineer callouts.
- Provide insight and feedback to middle management on customers behaviours and needs, helping to shape the future of the business.
- Recognise customer needs by having a full and comprehensive understanding of product and Service Level Agreement details.
- Work closely with the wider Customer Engagement team to assist them in finding product information across Numatic’s Product Range
- Use influence and show initiative to resolve sometimes difficult customer requirements.
- Provide a focused and professional service to all customers and prospects when providing quotations and assisting with queries.
- Organise and maintain CRM and Service Package database
- Identify sales opportunities in line with UK commercial growth strategies.
- Fully implement all service-related changes to processes within the department in a positive supportive manner.

**About Numatic**

Numatic International Ltd. is the UK’s largest manufacturer of vacuum cleaners, floor machines, janitorial equipment, and service trolleys. You never have to look far to find one of our products - be it the familiar face of Henry, or one of our many commercial and industrial machines - keeping all industries clean, right across the globe. We have been building vacuum cleaners since 1969, and although our designs may be built slightly differently now, there is one thing they all have in commonthe same essential core values of Innovation, Quality, Reliability and Price.

**About you**:

- Ideally you will have experience of influencing and providing excellence in a customer service.
- Demonstrable ability to relay instructions and guide customers around products.
- Experience of using office and IT systems.
- Experience in organising and time management.
- Desirable; Numatic International product knowledge.
- Desirable; Previous experience of MRP system; Oracle, TOPdesk.

**What's in it for me?**
- Company pension + life insurance schemes
- Staff discount website with some products discounted up to 50%
- Generous holiday entitlement
- Access to LinkedIn Learning
- Onsite CO-OP
- Discount to local gyms for employees
- Wellbeing Programme
- Company thrift club
- Onsite Parking
- Cycle to work scheme

**Job Types**: Permanent, Full-time

**Salary**: £24,917.00 per year

Work Location: In person

Application deadline: 01/12/2023


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