Night Porter

Provide bar assistance from 11pm to last resident retires to bed. Close down bar and balance tills.
- Manage alcohol consumption effectively as per the licensing Act 2003.
- At 11pm, secure the entire building to ensure that no one can enter except late returning resident guests.
- Offer a reception service to late arriving guests including completion of registration forms, effective check-ins and any room service requirements.
- Complete end of day and reporting procedures as requested by the Front Office Manager or the Food and Beverage Manager.
- Take reservations for all properties throughout the evening and input accurately on the PMS system.
- Assist guests with luggage as and when required.
- Responsible for cleaning, setting up and maintaining all public areas throughout the hotel to the agreed standards.
- Anticipate guests’ needs, wherever possible, in order to deliver exceptional quality of service and, in turn, exceed guest expectations.
- Assist with food preparation in the kitchen area.
- Preparation and delivery of room service orders throughout the night to the correct company standard.
- Ensure that your dress, appearance, personal hygiene and behaviour is in line with the company standard at all times.
- Promote a helpful and professional image ensuring full co-operation is given to colleagues in all other departments.
- Ensure that the agreed standards of service, cleanliness and security are maintained in all areas.
- Ensure you perform all Restaurant, Bar and Reception duties to the required standards.
- Be fully conversant with the property management system (PMS) and Point of Sales EPOS System.
- Ensure that all charges are posted correctly to the bills following standard procedures.
- Deal with cash, cheque, and credit card transactions correctly and to ensure that all discrepancies are reported immediately.
- Be fully conversant with the EPOS system.
- Be fully conversant with the company policies and procedures.
- Maximise all sales opportunities by using your knowledge of the properties and features.
- Always ask a Manager for assistance if unsure of anything whilst on duty.
- Attend any training and departmental meetings, as required.
- Follow the Company and Hotel policy relating to guest comments and complaints.
- Provide full time cover for holidays. Flexible with days and times of work.
- Assist guests and colleagues in any way possible