2nd Line Support Technician

7 days ago


Chichester, United Kingdom Recruitment Genius Full time

Our reputation for outstanding customer service and client satisfaction means we are adding to our successful and growing team based near Chichester with an amazing opportunity for a? 2nd Line Support Technician. We excel in providing business to businessIT support services and are proud to have an extensive client base throughout the southern counties alongside some national and international clients.
If you are interested in joining us you should know that exceptional customer service features high on our agenda, the key to success in this role will be possessing an excellent telephone manner along with your ability to remain calm under pressure. Your abilityto communicate confidently and effectively with a wide range of users is very important.
You will need to be self-motivated, as the role is fast paced and demanding. A high degree of accuracy and speed in taking notes and recording work undertaken is also required.
**Job Description**:

- Working Hours: 8am - 5pm Monday - Friday (excluding bank holidays)
- Potential to work from home on part / full time basis
Key Responsibilities and Main Duties:

- Deliver a professional, friendly first-class customer service where clients are regularly kept informed, demonstrate the ability to communicate effectively both technically and non-technically as appropriate.
- Maintain quality and accuracy throughout the service delivery.
- Responsible for receiving, prioritising, documenting and actively resolving client issues within agreed time-scales.
- Promptly respond to inbound support calls when the 1st line support technicians are unable to do so, log reported incidents via the helpdesk system, accurately record the client details, nature of incident and level of urgency.
- Conduct analysis and implement fixes aiming to restore services to the client as soon as possible, ensure highest levels of communication with clients during and after resolution.
- Accountable for personal ticket queue, updates and the completion of associated tasks, following our escalation policy.
- Liaise with external suppliers, partners and third parties to resolve faults and repair of equipment.
- Carry out site visits and on-site troubleshooting as and when required.
- Commit to work through client issues from beginning to end, handover with effective notes and a detailed explanation of work undertaken.
- Be willing to attend training as necessary to keep up to date with the latest technology.
- Comply with relevant legislation, internal policies and procedures.
- Undertaking other reasonable duties not specifically stated which from time to time are necessary, without altering the nature or level of responsibility.
- Support the 1st line support technicians as and when required.

**Benefits**:

- Competitive salary
- 29 days annual leave
- Company pension
- On-site parking
- Employee assistance plans
- Employee perks and discount scheme



  • Chichester, United Kingdom Experis Uk Full time

    2nd Line Support Engineer - Gloucestershire Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading clients based in Gloucestershire with easy access to the M5.In order to be considered for...


  • Chichester, United Kingdom Mexa Solutions LTD Full time

    **So, Sarah got promoted over you. Now what are you going to do?** **If you're stuck waiting for advancement in your career then this 2nd Line Team Lead position may be the next step in career that you are looking for.** You've been working at a 2nd line support level for some time now; you know what you're doing and you have a breadth of experience and...

  • IT Support Engineer

    7 days ago


    Chichester, United Kingdom Mexa Solutions LTD Full time

    IT Support Engineer, with strong Windows Server, Windows 7/10, Office 365 and Active Directory experience, is required for a technology company, based in Chichester, West Sussex paying from £25,000 - £35,000. IT Support Engineer Based in Chichester, West Sussex + client travel across Sussex area. Start ASAP Working for a leading technology...


  • Chichester, United Kingdom Mexa Solutions Full time

    Every team leader in the business progressed into their roles from internally. Meaning they had no previous management experience and were offered promotion based on their people skills. This growing IT Service Provider is looking for a good techie with great people skills to be the Team Leader on the service desk. They’ll give you and nurture your...


  • Chichester, United Kingdom Ascend Consulting Full time

    **IT Support Analyst, Chichester, Windows, AD, 365, Chichester, West Sussex to £32,000** A leading financial services company are requiring an IT Support Analyst to provide timely and efficient 1st and 2nd Level support to the organisation. The Delivery Analyst should have extensive experience administrating common services including Windows10, Office 365...


  • Chichester, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Contract OpportunityEndeavour Recruitment Solutions has an excellent contract opportunity available for a Service Desk Engineer in the West Sussex area. As a technical support specialist, you will be responsible for providing 1st and 2nd line support, troubleshooting, and resolving hardware, software, and networking issues. This is a great opportunity to...

  • Technician

    2 days ago


    Chichester, United Kingdom Holt Automotive Recruitment Full time

    We are working with a prestige dealership in the West Sussexarea who are looking for an experienced **Technician**to join their busy Service Department. The Technician role comes with a basic salary of **£30,000-£40,000** with fantastic opportunities for progression. **Key Technician Roles and Responsibilities**: - Undertake maintenance, service and...


  • Chichester, West Sussex, United Kingdom Cinnamon Care Full time

    Cinnamon Care is a Top 20 Care Home Group, committed to providing exceptional food in our luxurious residential and dementia care home based in Chichester, West Sussex. We are seeking an experienced 2nd Chef to join our team.The ideal candidate will have excellent cooking skills and the ability to lead a team. The successful applicant will be responsible for...


  • Chichester, United Kingdom Recruitment Genius Full time

    Full-time position Hybrid working £20,000 - £24,000 salary plus benefits We are looking for a 1st line support tech, someone who will provide excellent customer service and integrate with our growing team of 20 brilliant people. You'll be responding promptly to inbound support calls, logging incidents and accurately recording key information relating to...


  • Chichester, United Kingdom Linnworks Full time

    **We are Linnworks, a SaaS company with a UK market-leading product for eCommerce back-office automation. By market-leading, we really do mean the market leader.** We are the biggest and most technologically advanced system out there without a doubt, and we have the vision to make it a world-leading business system. Linnworks is well known in the industry...


  • Chichester, United Kingdom YourRecruit Group Full time

    **Looking for a company built on traditional, hard-working, family values? My client are group of companies who are committed to our customers, employees, and future generations. They are passionate about service and quality with their mission beingto continue to use knowledge and experience to produce the finest products for leading luxury brands!** They...


  • Chichester, West Sussex, United Kingdom Dandara Careers Full time

    We are seeking a skilled and experienced Development Support Technician to join our team at Dandara Careers in West Sussex and Hampshire. As a Development Support Technician, you will provide technical support to our homeowners, ensuring their properties are maintained to the highest standards.About the roleThe successful candidate will be responsible for...


  • Chichester, West Sussex, United Kingdom The Kemnal Academies Trust Full time

    We are seeking an experienced Senior IT Technician to join our team in the Coast Region. This is a key role within our regional team, responsible for supporting schools across the region.About the RoleAs a Senior IT Technician, you will be responsible for managing and maintaining the computer networks of our schools. You will work closely with users to...


  • Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a talented and experienced Pharmacy Technician to take on a leadership role within our hospital's pharmacy team. As a Pharmacy Technician Team Lead - Medicine Optimisation, you will be responsible for leading a team of pharmacy technicians and assistants in providing high-quality clinical pharmacy services.Job SummaryThe successful...


  • Chichester, West Sussex, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a highly skilled Desktop Support Technician to join their team on a permanent basis. The successful candidate will be responsible for providing Tier 1 level IT support to resolve issues allocated by the Service Desk Manager, working in a dynamic environment that contributes expertise to the seamless operation of IT services.Key...


  • Chichester, United Kingdom CV-Library Full time

    Architectural Technician Job in Chichester, West Sussex My client has a new Architectural Technician job working from their office in Chichester. The role encompasses a diverse range of sectors, including residential, commercial, leisure, and education. The practice provides a competitive salary, a hybrid work model, flexible hours, an excellent social...


  • Chichester, United Kingdom Hunter Dunning Limited Full time

    Architectural Technician Job in Chichester, West Sussex My client has a new Architectural Technician job working from their office in Chichester. The role encompasses a diverse range of sectors, including residential, commercial, leisure, and education. The practice provides a competitive salary, a hybrid work model, flexible hours, an excellent social...


  • Chichester, United Kingdom YourRecruit Group Full time

    **How does working for an established multi-academy trust sound? Their primary aim is to support various Primary & Secondary Academies and are committed to providing outstanding teaching and learning to enable all pupils to meet the challenges of thetwenty-first century. A great opportunity for someone looking for a career, not just a job!** On top of the...

  • Paint Technician

    1 month ago


    Chichester, United Kingdom Prince Personnel Limited Full time

    Paint Technician Telford Permanent £30,168.32 Including Shift Allowance Double Days Monday - Friday Benefits:25 days annual leave + Stats Healthcare Cash plan Company Pension Life Assurance Employee Assistance Programme Employee Discount Scheme Im working with a well-established, national manufacturing business who are looking to recruit a skilled Paint...


  • Chichester, United Kingdom Demob Job Ltd Full time

    My client is a leading renewable energy company operating throughout the UK and overseas.Due to continued expansion, they have a vacancy in the South for an Engineering Technician to join their team.The successful Engineering Technician will ideally be based in or close to the M4 corridor – Gloucester, Bristol, Chippenham, Swindon, Newbury, Reading or...