Spa Receptionist

We are looking for additional Beauty/Spa Therapists to join our expanding team, to deliver the Our Spa customer journey to all clients, which includes Spa guests, Club members and Hotel residents.

**Main Responsibilities / Key Accountabilities**:

- To deliver all treatments as directed by Spa protocols.
- Ensure the spa runs to a high operational standard, is safe and clean at all times.
- To consistently strive to deliver service excellence.
- To adhere to written procedures in place within the spa.
- To act as Spa Host when required
- To work a variety of shifts in accordance with the business needs including evenings & weekends, and some holiday cover.
- To deliver Spa treatments to a high standard.
- To have an understanding of all current spa promotional offers.
- To focus on service excellence, up selling / retail performance.
- To consistently achieve all financial / bonus targets on a daily basis.
- To follow daily cleaning & operational programme.
- Ensure daily operational tasks are completed as directed by Spa Manager
- Highlight maintenance issues within the spa and ensure these are reported to Spa Manager
- To ensure Spa & hotel management are made aware of any accidents or 1st aid incidents.
- To attend training provided to ensure continuous professional development.
- Our Health Club and Spa training will be provided to support this role including onsite inductions, product house and customer service training.
- Action plans and Objectives agreed with the Spa Manager

**Job Types**: Full-time, Permanent, Zero hours contract

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- spa receptionist: 1 year (preferred)

Licence/Certification:

- NVQ Level 2 Beauty Therapy (preferred)

Work Location: In person