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Apprenticeship Support Advisor

4 months ago

Derby, United Kingdom University of Derby Full time

**Job details**:
Department

The Registry

Responsible to

Assistant Registrar (FE & Skills)

Location

Kedleston Road, Derby Campus

Salary

£22,021 to £23,719 per annum (For exceptional performers, there is scope for further progression up to £27,277 per annum)

Closing date

Sunday 23 April 2023

Contract type

Permanent

Post type

Full-time

Reference

0108-23

**About the role**:
This role is within a busy apprenticeship support team, based in The Registry at the University of Derby, and will assist with the administration for supporting the apprenticeship journey across the University of Derby. You will work closely with the Assistant Registrar (FE and Skills) to create a strong process for compliance of apprenticeships.

**Principal accountabilities**:

- Co-ordinate, manage and process apprentice sign ups, change of circumstance and exits ensuring all required documentation for audit purposes has been received and is accurate and compliant.
- Create, update and manage apprenticeship records (eg: ILR, DAS, LRS, apprentice files, evidence packs) in line with funding agency requirements.
- In an advisory capacity support internal and external stakeholders on relevant policies, procedures and quality audit requirements and provide information as required.
- Develop robust processes and checks to validate apprentice and employer data to support funding claims.
- With the Assistant Registrar (FE and Skills) be responsible for MIS and the production of all associated reporting to identify starts, leavers, achievements, completions, achievement rates, out of funding etc.
- Lead on and develop processes to support the apprentice and employer survey cycle including their distribution, return, analysis and the reporting of outcomes.
- Work closely with College Relationship Co-ordinators and College Student Centres on all aspects of apprenticeship compliance to ensure all required documentation for audit purposes has been received and is accurate.
- Support apprentice and employer events as required.
- Undertake any required Continued Professional Development to support the role and continued compliance with funding agency requirements.
- Any other duties commensurate to the role

**Person specification**:
**Essential Criteria**:
**Qualifications**:

- A levels or equivalent work experience.
- Maths GCSE 4-9 or equivalent.
- English GCSE 4-9 or equivalent.

**Experience**:

- Experience in a busy administrative environment.
- IT literate.
- Experience of working in a customer service environment.

**Skills, knowledge & abilities**:

- Confident with analysing data.
- Ability to manage multiple activities/projects and successfully deliver within set deadlines.
- Initiative and judgement to resolve and respond to many problems independently.
- Ability to work as part of a team and alone.
- Good written and verbal communication skills.
- Accuracy and attention to detail.
- Ability to work towards conflicting deadlines in a busy environment.
- Proven communication and interpersonal skills and the ability to influence and negotiate.
- Manage own time/prioritise work effectively.
- Willingness to positively react to change and learn new challenges.
- Strong customer focus.
- Flexible attitude and approach to tasks.
- Able to work on own initiative.
- Have a methodical work approach/eye for detail and the ability to set high standards for self and others.
- Confident in the use of MS Office and all associated database/software functions
- Able to think problems through into positive solutions.

**Business requirements**:

- Willingness to work flexibly and be responsive to business needs and customer expectations.
- Willingness to positively respond to change and learn new challenges.
- Ability to undertake occasional late/evening/weekend work at busy times.
- Ability to occasionally work at each location where the FES activity is located.

**Desirable Criteria**:
**Qualifications**:

- Academic or vocational (business administration) qualification/s at Level 4.
- Management/business/customer care qualification
- IT qualification

**Experience**:

- Previous senior administration experience
- Education sector experience.
- Knowledge of Apprenticeships.
- Working knowledge and understanding of systems and services in an FES environment.
- Developing and implementing policies and procedures at an operational level.

**Skills, knowledge and abilities**:

- Education sector experience.
- Familiar with government systems for supporting apprenticeships advantageous.
- Presentation of management information for decision making.

**Benefits**:
As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.