IT Operations Engineer

3 weeks ago


London, United Kingdom Gem Partnership Ltd Full time

**Role**:IT Operations Engineer (1st and 2nd Line)

**Salary**:£30,000 - £35,000 + 10% Bonus

**Location**:London

My client rapidly is a rapidly growing financial services organisation who deliver a range of solutions to corporate clients. They are seeking a customer-centric technology specialist to play a key role in their Customer Support Helpdesk team as a 1st/2ndLine Support Engineer. Acting as the first point of contact for our internal clients, your role will be providing technical support directly to end users.

**Day to Day activities**
- Logging and prioritising of support requests and incidents
- Diagnosing and rectifying technical problems and queries following first-line fix criteria and where possible resolving at first call
- Working with senior engineers and external support on escalated tickets
- Setting up and decommissioning users
- Basic hardware support of office desktops and teleconferencing
- Installing, configuring, and maintaining software and hardware components within the IT System.
- Ad-hoc projects and support relating to the firms IT systems and infrastructure

**Essential Skills**
- To be able to work with non-technical customers and technical customers alike
- IT Service Desk Experience (Recent and around 3 years)
- Experience in logging, categorising and escalating Tickets
- Administration and support of Office 365, SharePoint and MS Teams
- Network troubleshooting for business networks (VLAN’s), firewalls & routers, and IP telephony.
- Analytical and problem-solving skills, with the ability to multitask
- General tech-skills

**Desirable**
- Remote Desktop Support
- Vendor management and escalation
- Knowledge of basic Salesforce admin functions

My client is offering a compelling package and alongside this they provide exciting career opportunities. This is a rare opportunity to have a significant impact within a fast-growing business. The role will be office-based at their London offices.

If you feel you have the qualities my client is seeking, please forward your CV indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call our Newcastle office.
- GEM Partnership are acting as an employment agency on this vacancy_



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