Traffic Marshall

2 weeks ago

Manchester, United Kingdom Manchester Airport Full time

**Date**:27 Feb 2024

**Location**: Manchester Airport, GB

**Company**:MAG
- Summary- Traffic Marshall
- Based at Manchester Airport
- Full Time (42 hours per week)
- 6-12 Month Temporary Contract
- £27,033 including 17.5% shift allowance
- 4 on 4 off rotation - Mix of day and night shifts
- Why MAG?- Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- 6% company contribution pension
- Subsidised public transport
- Huge range of company discounts
- The role- This is a heavily focused customer service role where you will provide 1st line customer assistance to users of the Terminal forecourt areas, car parks and Black Cab users on a continuous basis, ensuring proper control and safe access for the general public, staff and service partners of the airport.
- You will be responsible for ensuring a continuous flow of moving traffic on Manchester airport road network and forecourts in an efficient/effective manner, whilst ensuring the safe egress from site for our customers as well as staff and provide support where necessary.
- Working across the 6 core roles within the traffic marshal role, which are, but not restricted to; The Taxi Feeder Park, T1 Departures, T2 Departures, T3 Departures, Ground Transport Interchange and conducting Mobile Patrol Duties.**Principal Accountabilities**:

- Feeder Park - To manage and adhere to the companies taxi management operational system ensuring all hackney trade comply with the Airport Code of Conduct and Standard Operating Procedures
- Olympic House, Terminal 1,2 & 3 Departures (Departures) - To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
- Ground Transport Interchange - To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
- Forecourt Mobile - To patrol pre-determined areas of the airport site landside assisting/addressing problems that could halt or disrupt the flow of traffic.
- To provide customer assistance and support and be an ambassador for the airport
- Interact with and offer support to all other areas of the Landside Operations, including Car Park Operations and Customer Transport Operations.
- Daily Operational Roles - Across all the terminals and road network (Please see Principle Accountabilities above). Vehicles parked on double yellow lines to be moved on immediately. Vehicles blocking entrances to be moved on immediately. Vehicles parked in unauthorised areas e.g. bus lanes car park entrances to be moved on immediately.
- Deal with agitated and upset customers in an empathetic manner whilst still giving general guidance and support, and use a calming and professional approach to diffuse the situation
- Where necessary report and advise GMP and Landside Managers of issues that could have a detrimental impact on the safety and security of the airport.
- What will make you successful in the role?- Demonstratable strong customer service orientation and experience
- Excellent interpersonal and conflict management skills, particularly in challenging situations
- Ability to work on own initiative with mínimal supervision being pro-active in all traffic management issues
- Excellent communication skills at all levels
- Ability to work accurately under pressure and in challenging situations
- To be prepared to work flexibly and effectively in all weather conditions and on a rotating shift basis
- Must be a team player
- Full clean driving licence (essential)
- Experience in a similar role would be advantageous
- I.T skills - Experience of using Microsoft office platforms

**How do I apply?**
- Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.- **Equal Opportunities & Reasonable Adjustments**

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

**Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

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