Senior Hire Controller

2 weeks ago


Horsham, United Kingdom FTH Hire Group Full time

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.

We have a fantastic opportunity for a Senior Hire Controller to work at our Horsham Depot. You will be responsible for answering incoming calls from customers to make sales, including upsell and cross sell. You will answer enquiries and questions, handle complaints and provide product information as required. You will also be responsible for working closely with and managing the Customer Advisor.

A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.

**Main Job Tasks and Responsibilities**
- To handle customer calls
- To close sales whilst always looking to maximise the sale through upsell and cross sell
- Follow up any customer quotes
- Handle customer objections
- Provide customers with product and service information and advice.
- Manage and resolve customer complaints
- To provide excellent customer service
- Occasionally helping out on the Trade Counter as and when required

**Key Competencies**
- Excellent verbal and written communication skills
- Strong listening skills
- To be curious and have good questioning techniques
- Problem analysis and problem solving
- Resilience
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude
- Call centre/customer service experience (preferable)
- Confident
- Ability to build strong rapport with customers
- Team Player
- Ability to capture key customer information to input quality order

**Benefits**

28 days holiday (inclusive of bank holidays)
Pension - Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus
- Quarterly bonus

Ability to commute/relocate:

- Horsham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you enjoy talking to customers and helping them with queries/quotes?
- Do you have experience in a similar role?
- Do you have experience in the plant/tool hire industry?

Work Location: In person

Reference ID: SenHireHORSH



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