Digital Sales Advisor

7 months ago


Lincoln, United Kingdom Listers Full time

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.

Working hours are between 8:30am to 6:30pm, Monday to Friday with a day off in the week. As well as working every other weekend, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays.

Basic salary of £20,000 with an OTE of £32,000 plus benefits.

**Role and responsibilities to include**:
To contact customers who enquire via the Mercedes-Benz website within given timescales

Identify customer requirements and pass on leads to the Sales Team for follow up

Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed

Accurately administer details of conversations on our Dealer Management System

Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards

To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy

To promote other services and products as appropriate

**What we are looking for**:
Ideally someone with experience in dealership sales and aftersales environments.

The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS

Good administrational knowledge

Able to demonstrate a track record of achievement in both sales and customer service

Is able to engage customers and build relationships

Has a genuine interest and passion for the motor industry, keeping abreast of developments

Is numerate and analytical with strong attention to detail and possesses intermediate IT skills

Embraces new ideas and thinking; eager to learn and develop their self

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

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