Team Manager

5 days ago


Bristol, United Kingdom Reed Business Support Full time

Due to an internal promotion. **REED** have partnered with a **Global Fintech Firm** with offices based in **Central Bristol.** To support with the recruitment of a **Team Manager**, on a full time, permanent basis.

You will be taking care of a team of 4/5 full time, members of staff.

Currently operating on a hybrid working split. Working 37.5 hours, Monday - Friday.

**Main Purpose of Role**:

- Lead, coach and motivate a team of Admin/Customer Service Advisor to meet and exceed business objectives.
- Engender a culture of pride, commitment and customer focus in every aspect of their role.

**Duties**:

- Responsible for energising your team to achieve high levels of motivation
- Using reports to drive performance and identify focus areas
- A senior point of contact within the team
- Meeting and managing client expectations
- Upholding company standards and policies within your team
- Supporting operational management

Team Managers are accountable for the following:

- To communicate openly and honestly with their team
- To ask, listen and understand the team
- To be fair and consistent across the team
- To be accountable for own actions and the actions of the team
- To support their teams development and champion professional development

**Key skills required**:

- Quality driven with a pride in delivering excellence
- Able to problem solve to achieve the best outcome for clients and customers
- Willing to successfully adapt to changing demands and conditions
- Takes responsibility for the completion of objectives
- Demonstrated integrity in decision making and takes accountability for messages
- Able to work in co-operation with others to achieve the desired outcomes

**Benefits**:
Unlimited holiday
3% ee 6%er Pension
Family healthcare
Discretionary bonus
Discretionary stock options



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