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Internal Account Manager

4 months ago

Reading, United Kingdom SCC Full time

**Role**:

- Internal Account Manager

**Location** - Reading

**Salary Package** - up to £28k (DOE) + OTE + Fantastic Benefits Package

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combineunique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

You will provide efficient and effective support to the Sales Team and the Customer base. Assisting the Account Manager in pro-actively managing the customer requirements, ensuring that all opportunities to increase the business revenues and new lines ofbusiness from the customers are achieved.

**Key Responsibilities**:

- To understand the Sector and Customer base that you look after. To be aware of all planned projects within the customer base and any specific customer requirements or contracted service levels.
- To ensure all orders, tasks, quotes and other requests are responded to within a timely manner.
- Track progress in relation to quotes, orders, RANs and credits, aged debt, stock holdings.
- Follow SCC best practice to ensure the highest level of service is provided to our Customers, both internal and external.
- Ownership and resolution of customer challenges and concerns
- To ensure that all internal procedures are kept updated and comply with the required standards.
- To liaise with all relevant SCC functions including but not limited to Credit Control, Warehouse, Operations, and Enterprise.
- Mange all customer project and bonded requirements
- Building and maintaining Supplier relationships.
- Preparation of quotations, including the technical specification and obtaining the best pricing available. To pro-actively sell additional products and services.
- Chasing outstanding quotations with the customers to convert into business.
- Ensuring that we are achieving and exceeding the required 'servicelevel’ and therefore the customer expectations.
- Management of customer standard products, road mapping for products going 'end of life’ and management of transition.
- Sourcing / re-specifying of products in constraint.
- Management of customer images/product transition.
- Owning of the allocated Customers aged debt and pro-actively trying to resolve the queries. Maintaining regular contact with the Customer to discuss the aged debt within the account; escalation of issues to the Account Manager.
- Assistance with forecasting.
- Assisting in the management of 'InventoryStock’.
- Vetting of all complex orders including where necessary discussion with the relevant Departments/Suppliers.
- Updating of the My SCC system as required/directed.
- Distribution of new product releasing to agreed customer contacts.
- Achieving and exceeding set targets.
- Maintain product knowledge to an acceptable level and ensure that you are aware of any new releases/ updates.
- Ensure that your knowledge of SCC’s products, enterprise & requirements.
- Creation of customers’ accounts on Lifecycle and maintenance of these accounts.
- To carry out other ad hoc duties as required in the best interests of SCC and the customer.

**Key Skills & Experiences**:

- Experience of working in a sales environment
- Good spoken and written communication skills
- Good 'peopleskills', for working with a range of colleagues and Customers.
- A professional manner
- The ability to work to targets

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which aredefined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.