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Customer Service Advisor

4 months ago

Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

We are pleased to be recruiting for a Customer Service Advisor to join a company based in Hemel Hempstead that offer fantastic in-house training, scope for progression, an excellent company bonus scheme and much more

The starting salary for this position is £21,000 with the potential to rise once monthly bonus kicks in.

This is a fully office-based Monday to Friday role, hours are 8:30am to 5pm. The company offer a number of exciting benefits such as an excellent company bonus scheme, free on site-parking, structured pension scheme and many more.

**Duties to include**:

- Day to day management, co-ordination, administration, and ordering.
- Taking calls, submitting orders, logging faults, and building accounts for billing.
- Provide Customer support throughout the order process.
- Resolve order process issues.
- Track all issues to a successful conclusion.
- Strong customer service background.
- Admin experience desirable but not essential - Training provided.
- Energetic in personal, written, and telephone interactions.
- Meticulous organisation and attention to detail.
- Technically competent. MS Office suite.
- Ability to develop and document procedures and systems.
- Ability to work under pressure.
- Excellent written and spoken English as this is a customer service role.
- Well-presented and have excellent communication skills.