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Service Desk Logistics Administrator

4 months ago

Biggleswade, United Kingdom Kramp UK Ltd Full time

**Sales Administrator/Warehouse Operative - Temp to Perm**

Assistant with sales administration would be required in the morning, with support being given during the afternoon picking/packing in the Warehouse.

**Areas of accountability for Sales Administrative role**:

- Liaising with customers on delivery complaints
- Work with Logistics to check stock for the correct products and transfer technical questions to the right colleagues
- Liaise with the carrier on delivery complaints
- Monitor and create returns documentation when required
- Be able to respond to customer in a proactive way, understanding their situation and being mindful of their perspective
- Complete customer resolution calls after each resolved complaint

**Areas of accountability for Warehouse role**:

- Collecting and/or expediting products for customer placed orders
- Picking and Packing
- Taking care of a clean and safe workplace
- Meeting Kramp Quality standards
- Meeting relevant KPI's

**Attributes**:

- Previous sales admin experience would be desirable, is possible with experience in complaints handling
- Good knowledge of MS Office and affinity with other software programs
- Time management skills
- Outstanding communication skills, written and spoken
- Solution-oriented, efficient and ability to work independently
- Willingness to take responsibility
- Resilient and self-motivated
- Can do and flexible attitude / going the extra mile
- Work under pressure in a busy environment
- Attention to detail
- Ideal but not essential: previous warehouse experience; use of scanning equipment

We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

- A market-based salary
- Profit sharing bonus

**About us**

Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.

Working at Kramp means:
** you belong here Being part of our open business community**
** your work makes a difference Have an impact on what matters**

** you will develop and realize Learn and realize your potential**

**Do you want to join us?**

**Job Type**: Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Biggleswade: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: SDL