Maitre D'
3 months ago
Located in Mayfair, L'Atelier Robuchon, is the restaurant from one of the world’s most foremost names in hospitality - Robuchon. Joël Robuchon revolutionized gastronomy through his unique philosophy towards cuisine and service, garnering a record of 32 Michelin Stars in the process.
We are looking for a Maitre d’ to join the team at our London restaurant.
**Main duties**:
- Ensuring and providing flawless, upscale, professional, and high-class guest service experiences
- Being the first and last person our guests meet when visiting our establishment
- Growing the customer database and building long-lasting relationships with guests
- Analysing customer feedback and providing strategic direction alongside General Manager to continuously improve overall rating
- Working closely with Reception Manager to proactively manage the book and ensure the team are aware of guests’ dining
- Responding to guests’ needs and anticipating their unstated ones
- Actively listening to and responding to guests’ complaints
- Being able to recommend local attractions
- Proven track record in Guest Relations / Maitre d' role
- Experience with booking management platforms (Seven Rooms, OpenTable)
- Strong leadership skills
- Exceptional communication skills
- High level of emotional intelligence
- Proactive and forward-thinking
- Ideal but not essential - experience in Mayfair’s restaurant market
If you have a track record of working at the highest levels of service and a genuine passion for hospitality - please apply. This is a fantastic opportunity to join an established and well-known global brand, so do not hesitate - we would love to hear from you
INDFOH
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