Claims Governance and Controls Officer

5 months ago

London, United Kingdom Hiscox Full time

Job Type:
Fixed Term

Build a brilliant future with Hiscox

The Role

This is a 12 months Fixed Term Contract position covering maternity leave and is an exciting opportunity to support the maintenance and growth of the London Market Claims team as a best-in-class claims function.

The Opportunity

Key Responsibilities
- Design and Implementation of a robust Governance, Risk and Compliance framework, in conjunction with the Head of Claims, and Head of Governance & Standards.
- Coordination of risk analysis, control design and operational risk reporting.
- Implementation of effective claims handling systems to ensure compliance with mandated (legal and regulatory) and voluntary (internal policies and procedures) principles and standards.
- Coordinate the review and updating of existing / new policies and procedures.
- Liaise with stakeholders to facilitate internal and external audits in addition to addressing key findings and recommendations.
- Conducting compliance audits and reporting to claims management - facilitating remediation of findings where appropriate.
- Ensure the claims function adheres to regulatory reporting guidelines and filing deadlines.
- Interacting with key stakeholders on claims governance related matters, with a particular emphasis on claims, underwriting and actuarial team alignment.
- Maintain an understanding of the legal and regulatory environment within which LM operates.
- Drive a culture where fair customer outcomes are central to claims handling practices.

Our must haves
- Educated to graduate level or of graduate calibre.
- ACII qualified or equivalent
- Knowledge or experience of working in the Lloyds London Market
- Experience of working across multiple internal and external teams including third party suppliers
- The ability to build relationships and influence across all levels of the organisation.
- Excellent people skills
- A confident communicator with demonstrable communication skills both oral and written.
- An ability to analyse complex issues and be pragmatic, commercial and solution orientated.
- An ability to use own initiative and confidence in making decisions.
- Ability to question the norm and seek ‘a better way’.

Hybrid Working

As a business, we have adopted hybrid working, where we have a combination of time in the office and at home. In this role you can expect to be in the office approx. 2 to 3 days per week.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Hiscox Values

Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

LI-CM1
- Work with amazing people and be part of a unique culture_

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