Essential Banker

**Essential Banker**
**Guernsey**

As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
- Demonstrating an excellent level of knowledge of our digital products, enabling you to proactively educate your customers
- Undertaking required servicing, sales, and transactional processing in accordance with set procedures
- Dealing with customer complaints by taking accountability and using all resources to proactively intercept and address customer issues efficiently
- Building trust by engaging in conversations and actively listening to customers to be able to anticipate and meet the servicing needs of all customers
- Working closely as one team to deliver exceptional performance, exchanging best practice, knowledge, and experience with other team members

**What we’re looking for**:

- Excellent customer service skills and experience of operating in a customer-facing role where service is paramount
- Good communicator and ability to form professional relationships
- Ability to effectively plan and organise
- Effective decision making with ability to meet performance standards

**Skills that will help you in the role**:

- Experience working within pre-defined authority levels and guidance
- Ability to proactively communicate ideas, recommend process improvements and best practice
- Ability to maximise your time, working proactively to help deliver on customer ambitions

**Where will you be working?**
We have two offices in Guernsey situated in the heart of St Peter Port, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Guernsey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.

LI-Hybrid