Accommodation Assistant

3 weeks ago

Lancaster, United Kingdom Lancaster University Full time

Commercial Services, Facilities Division

**Joining our Team**

The Graduate College Accommodation Team provide a customer orientated front line service for the postgraduate students and families who live in the on campus accommodation. Information and support is given to postgraduate students from all over the world throughout their Lancaster University journey, starting from when they first accept their course and need accommodation to when they depart after completing their degree.

Graduate College is operational for 52 weeks. We have key points throughout the year which include main arrivals in the Autumn, arrival of students for additional language courses over the Summer and departing students at the end of September. The office and accommodation blocks are a busy environment, we are part of a strong and supportive wider accommodation team.

The team strives to provide an environment that gives the student a comfortable, safe and happy place to live whilst completing their studies. The role is very rewarding, especially as you witness the arrival of a student on their first day at the university or possibly the first time in the country and you then you see them graduate and set off on their next adventure.

More information relating to Graduate College and the accommodation can be found on our webpages.

**The Role**

This role will support the Graduate College team in
- Assist Accommodation Manager and College staff in maintaining safety of buildings and residents
- Liaising with university departments and professional services colleagues
- Developing systems and processes to sustain and deliver support for students in an accommodation setting
- You will be expected to demonstrate an ability to work with mínimal supervision
- Assisting as required with the management of the college accommodation to maintain the asset; carrying out room checks, efficiently identifying and reporting repairs
- The role is office based at the Lancaster University campus

You will have strong administrative and IT skills preferably gained within the HE or a housing context, possess excellent communication skills and have an awareness of cross cultural issues. The role is very varied; good organisational skills and a flexible approach to work will be required

You will join us on a full time indefinite contract to start in January 2023.

If you have any questions or would like an informal discussion about the role, please contact Lucyann Featherstone, Graduate College Accommodation Office 01524 593167 or Joy Payne, Graduate College Accommodation Office 01524 593449

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