Welcome Host

4 weeks ago

London, United Kingdom etc.venues Full time

**JOB DESCRIPTION**

**Role**: Casual Full Time Welcome Host/Concierge

**Location**:County Hall / 133 Houndsditch

**Reporting to**:Senior Events Manager

**Direct Reports**:N/A

**Overview**

To deliver a high standard of welcome and ensure customer satisfaction ratings are high at all times. To maintain client focused service, politeness, and professional manner at all times.

**Key responsibilities**

**Client Services**
- To provide a warm, friendly, and professional welcome to all visitors
- To be able to use an iPad keyboard, register check-ins, and advise on which floors/rooms events take place.
- To have a strong visible presence in the entrance hall and venue and assist clients with directions or any general requests
- To handle customer complaints and resolve in a positive, pro-active manner
- To communicate customer comments and compliments to the venue team
- To ensure the working area and venue is kept tidy throughout the day
- To build relationships with event organisers, facilitators, clients and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional customer care
- To assist fellow team members with any client related requirements such as in room catering, servicing and setting up of meeting rooms and overseeing day and evening client functions if necessary

**Event and Office Administration**
- To ensure that any information is communicated concisely to the rest of the operational team
- To ensure all changes to events are recorded for invoicing purposes
- To check that all guests lists for events are uploaded into the system
- Any other relevant event administration

**Service**
- To deliver waiting service during service times if and when required in a professional and pleasant manner ensuring excellent client service at all times.
- To assist food and beverages services to meeting rooms and in the restaurant, cleaning and replenishing as appropriate.
- To follow duties and daily plans as directed and as stated on the Rota.
- To ensure all catering areas are left clean and tidy as is reasonably practicable at all times and signing relevant duties off on appropriate cleaning schedules when appropriate
- To assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, in accordance with Health & Safety when appropriate
- To adhere to company training programs and all related documents, and online Flow Trainings.
- To follow and support any reasonable request relevant to the position and the operations of the department.
- To liase with onsite property management when applicable.
- To maintain a happy and helpful manner and attitude throughout working hours, and being an Ambassador to the company

**Health and Safety**
- To carry out duties in accordance with all Health and Safety regulations and company best practice
- To comply with etc venues and statutory regulations on grooming and personal hygiene standards.
- To wear the correct uniform at all times.

**General**:

- To be available for staff briefings and company events including attendance at the company seasonal events.
- To be available for weekend work where necessary
- To undertake any reasonable requests for ad hoc duties by the venue team

**Competencies**

Experience in a similar role with client service experience

Awareness of Health and Safety issues

Good communication skills

**Job Types**: Full-time, Zero hours contract

**Salary**: £13.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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