Head of People Operations

1 month ago

Birmingham, United Kingdom Mitchells & Butlers Full time

Here at Mitchells & Butlers, our Award Winning People Services provide best in class support for all HR Services, which include: hire to retire, payroll, expenses, management information, helpdesk, chat & self-service via our Support Hub, business support and HR & payroll systems, data & change. The service provides administration, support and advice to all managers and employees - retail management, corporate and hourly paid employees based in 1600 sites around the UK. We have a rare and exciting opportunity for a HR professional to join our Team as a **Head of People Operations & Support** to lead this team in an exciting new era of evolution and development.

As **Head of People Operations & Support**, you will be a senior member of our People Services Management Team, reporting into our Director of People Services. In this exciting, challenging and varied role, you will be leading a fast-paced large people service operational team of approx. 47 FTE based at the Retail Support Centre in Birmingham. This team deliver a high quality ‘hire to retire’ people service and support for employees and managers in our Head office, retail management and retail hourly paid employees.

Key objectives of the role include;
- Being the champion voice of the customer; leading a culture of continuous feedback and driving a high quality support service to our managers and employee, continuously looking at how we can make incremental improvements to the quality of our services, processes, online guidance and support.
- Working very closely with the payroll service to help drive as many of our employees to get paid accurately and on time balanced against the need to manage cut offs and key controls by having clear routes to manage exceptions.
- To deliver user friendly, accessible tier 0 guidance to enable managers and employees to find the information and guidance they need for all routine and simple queries.
- To deliver a high-quality responsive helpdesk service for people and business support, constantly growing the scope of support and evolving the service to meet the needs of managers and employees.
- Identify and support the implementation of regular changes and improvements, proactively engaging with senior stakeholders, managers and employees.

**This role will involve a mixture of office and home working, with our Head Office based in Birmingham City Centre.**

**About us**

Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.

**You’ll be well rewarded**
- Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments
- 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered
- A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary)
- Private healthcare for you and your family, dental plan, cycle to work, and keep fit schemes
- 26 days annual leave plus bank holidays

***

**What makes Mitchells & Butlers a great place to work?**

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.

**What will I be doing?**
- **Senior level ownership and accountability for service delivery for People Services**, including resolve all escalated queries and complaints.
- **Lead teams** providing helpdesk and hire to retire administration support, approx. 45 FTE.
- **Monitor, report and escalate when required on all key compliance controls and regulations **such as right to work and national minimum wage.
- Ensure people development plans, coaching and 121s are taking place consistently across People Services with succession plans in place.
- **Lead on all engagement and communication activities** including holding engaging briefings, regular communications, engagement activities and wider management team meetings.
- **Embed a culture of cross team working** to create opportunities for people to move around and develop skills and experience and support peaks more effectively.
- Lead on People Services Business Continuity planning.
- Lead on managing relationships with senior stakeholders in other functions and in P

  • Head of People

    4 weeks ago

    Birmingham, United Kingdom Walters People Full time

    Head of HR - Interim Contract - Birmingham Job Title: Head of HR Contract: Interim contract (view to go permanent) Salary: £80,000 - £90,000 (day rate equivalent) Location: Birmingham (Hybrid) Hours: Full-time **Role details - Head of HR** We are currently looking for an immediately available Head of HR to support a business based in Birmingham on an...

  • Head of People

    2 weeks ago

    Birmingham, United Kingdom NFP People on behalf of Resources for Autism Full time

    Job description Head of People Resources for Autism are looking for a warm, people-first individual with exceptional interpersonal skills who can drive improvements in the organisations recruitment efforts, whilst also prioritising the well-being and development of 250 staff and 60 volunteers. **Position**: Head of People **Location**: London/hybrid...

  • Head of People Operations

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time

    Here at Mitchells & Butlers, our Award Winning People Services provide best in class support for all HR Services, which include: hire to retire, payroll, expenses, management information, helpdesk, chat & self-service via our Support Hub, business support and HR & payroll systems, data & change. The service provides administration, support and advice to all...

  • Head of People Operations Centre

    4 weeks ago

    Birmingham, United Kingdom KPMG-UnitedKingdom Full time

    **Job description** **Title: Head of People Operations (Director)** **Grade: Director (A)** **Service Line: OEH - KBS** **Reporting to: Head of Operational Excellence** **Location: Watford or Birmingham (+ Canary Wharf ) and remote working** **Reports: c.200 total.** The People Operations Hub provides both administrative and advisory HR support to our...

  • Head of Children and Young People’s Counselling

    3 weeks ago

    Birmingham, United Kingdom NFP People Limited Full time

    Head of Children and Young People’s Counselling and Wellbeing Services This is an opportunity for a Head of Counselling and Wellbeing Services to join at an exciting time to ensure the charity maintain the recent period of growth and continue to support survivors through specialist, trauma-informed services. Stand with survivors and challenge...

  • Head of People Operations

    1 month ago

    Birmingham, United Kingdom Mitchells & Butlers Full time

    Here at Mitchells & Butlers, our Award Winning People Services provide best in class support for all HR Services, which include: hire to retire, payroll, expenses, management information, helpdesk, chat & self-service via our Support Hub, business support and HR & payroll systems, data & change. The service provides administration, support and advice to all...

  • Head of People Operations

    1 month ago

    Birmingham, United Kingdom TeachFirst Full time

    To build a fair education for all, we need to unlock the potential in all children - not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge - and we need your help to take it on. As Head of People Operations, you will lead a team of managers and oversee our...

  • Assistant Head of Service – People Operations

    1 week ago

    Birmingham, Birmingham, United Kingdom Birmingham Children's Trust Full time

    Recognised by Ofsted as being a 'Good' provider of children's social care, an exciting opportunity has arisen to join Birmingham Children's Trust.As an Assistant Head of Service for People Operations, you'll play a pivotal role in overseeing the day-to-day operations of our Human Resources directorate including People Operations, Talent Acquisition, Reward...

  • Head of People Operations

    1 month ago

    Birmingham, United Kingdom Management Full time

    Here at Mitchells & Butlers,our Award Winning People Services provide best in class support for all HRServices, which include: hire to retire, payroll, expenses, management information,helpdesk, chat & self-service via our Support Hub, business support and HR& payroll systems, data & change. The service provides administration,support and advice to all...

  • Assistant Head of Service – People Operations

    1 week ago

    Birmingham, United Kingdom Birmingham Children's Trust Full time

    Recognised by Ofsted as being a ‘Good’ provider of children’s social care, an exciting opportunity has arisen to join Birmingham Children’s Trust. As an Assistant Head of Service for People Operations, you’ll play a pivotal role in overseeing the day-to-day operations of our Human Resources directorate including People Operations,...

  • Head of Function Operational

    2 weeks ago

    Birmingham, United Kingdom Ministry of Justice Full time

    **Head of Function Operational - HMP Birmingham - 77508** **£44,332 - £53,201** **Birmingham**: Job holders must complete specific training in their specialism once they take up post. If Operational: - Must be successfully accredited by passing the Head of Function Assessment Centre (HFAC), or prior to 2016 be accredited as an Operational Manager (or in...

  • Deputy Head of Operations

    1 month ago

    Birmingham, United Kingdom University of Birmingham Full time

    Salary: Full time starting salary is normally in the range £34,980 to £44,263, with potential progression once in post to £46,794 Contract Type: Fixed term contract up to July 2025  Background The School of English, Drama and Creative Studies (EDACS) The School of English, Drama and Creative Studies is a vibrant and thriving school situated within the...

  • Deputy Head of Operations

    1 month ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Salary: Full time starting salary is normally in the range £34,980 to £44,263, with potential progression once in post to £46,794Contract Type: Fixed term contract up to July 2025 BackgroundThe School of English, Drama and Creative Studies (EDACS)The School of English, Drama and Creative Studies is a vibrant and thriving school situated within the College...

  • Deputy Head of Operations

    2 weeks ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Salary: Full time starting salary is normally in the range £34,980 to £44,263, with potential progression once in post to £46,794Contract Type: Fixed term contract up to July 2025 BackgroundThe School of English, Drama and Creative Studies (EDACS)The School of English, Drama and Creative Studies is a vibrant and thriving school situated within the College...

  • Assistant Head of Service – People Operations

    5 days ago

    Birmingham, B4 7DJ, United Kingdom Birmingham Childrens Trust Full time

    Assistant Head of Service – People Operations Location: Remote/Hybrid Recognised by Ofsted as being a ‘Good’ provider of children’s social care, an exciting opportunity has arisen to join Birmingham Children’s Trust. As an Assistant Head of Service for People Operations, you’ll play a pivotal role in overseeing the day-to-day operations of our...

  • Deputy Head of Operations

    1 month ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Birmingham £34,980 to £44,263 Full Time Fixed-Term/Contract 21st May 2024 9th June 2024 103893Salary: Full time starting salary is normally in the range £34,980 to £44,263, with potential progression once in post to £46,794Contract Type: Fixed term contract up to July 2025 BackgroundThe School of English, Drama and Creative Studies (EDACS)The...

  • Head of People

    2 weeks ago

    Birmingham, United Kingdom Michael Page Human Resources Full time

    We are seeking a proactive and strategic individual to take up the role of Head of People in a leading retail company, looking after a headcount of c6000 employees. This role looks after the Head Office functions as well as partnering the MD for the B2B arm. The successful candidate will have a strong background in strategic Human Resources, with a focus on...

  • Head of People Experience

    3 days ago

    Birmingham, United Kingdom Nacro Full time

    Head of People ExperienceJob type: PermanentHours: 35 hours per week (plus 5 hours paid lunch breaks)Salary: £58,365 per annumLocation: Birmingham .Want to make an impact on organisational success and the people agenda in a mission-driven environment? Nacro works with some of the most marginalised people in society, in desperate need of a second chance:...

  • Deputy Head of Operations

    3 weeks ago

    Birmingham, United Kingdom University of Birmingham Full time

    **Position Details** School of English, Drama and Creative Studies Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £34,980 to £44,263 with potential progression once in post to £46,974 Grade: 7 Full Time, Fixed Term contract up to July 2025 Closing date: 9th June 2024 UK and...

  • Head of People

    2 weeks ago

    Birmingham, United Kingdom Michael Page HR Full time

    We are seeking a proactive and strategic individual to take up the role of Head of People in a leading retail company, looking after a headcount of c6000 employees. This role looks after the Head Office functions as well as partnering the MD for the B2B arm. The successful candidate will have a strong background in strategic Human Resources, with a focus on...