Ophthalmic Assistant

3 weeks ago


Newcastle upon Tyne, United Kingdom Newmedica Full time

**Ophthalmic Assistants**

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our Newcastle service, for Ophthalmic Assistants to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

**What are we offering you?**
- A competitive salary
- Full time, 40 hours per week worked over 7 days (Monday - Sunday)
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service
- An environment where you’re learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients

**Why should you join Newmedica?**

Newcastle Newmedica one of the newest services in the Newmedica family and our brand-new site will open in the upcoming months. It will be a purpose-built eye health clinic and surgical centre, providing the latest eye health services to our patients.

**What will the role involve?**

Ophthalmic Assistants are the public face of Newmedica and are integral to the successful operation of outpatient clinics and theatre activity. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment.

**What skills and experience do I need for the role?**

We are looking for individuals who have:
**EDUCATION & QUALIFICATION**
- Educated to A level standard or equivalent experience.
- GCSE Maths and English

**EXPERIENCE & KNOWLEDGE**
- Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.
- Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
- Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems.
- Enjoys working with a range of people and can tailor their approach to a diversity of patient needs.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of patient care.
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Committed to delivery of consistently high standards of testing and administration.
- Previous healthcare administration is desirable, but not essential.

**SKILLS & PERSONAL ATTRIBUTES**
- Enjoys working with a range of people and can tailor their approach to a diversity of patient needs.
- Excellent verbal and written communication skills with a good telephone manner.
- Excellent organisation skills and the ability to multi-task.
- Committed to delivery of consistently high standards of testing and administration.
- Able to balance working independently with appropriate escalation.

**Would you like to know more?**

**Would you like to apply?


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