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Customer Service Representative

4 months ago

Sevenoaks, United Kingdom Page Personnel Finance Full time

To assist and support the eCommerce Manager to increase turnover and profit annually, in line with set targets.

**Client Details**

A custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.

**Description**

- To manage online customer service levels to the agreed standard.
- To work closely with the eCommerce Manager to ensure all SLAs are met.
- To efficiently assist with warranty repairs, customer returns and customer refunds.
- To carry out accurate administration of the fraud management process.
- To manage and maintain online customer service levels to the highest standard.
**Profile**
- Experience working within Customer Servic

**Job Offer**
- Monday to Friday
- Free parking
- Pension scheme
- 22 days holiday plus bank holidays
- Staff discount