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Front of House

4 months ago

London, United Kingdom King Edward VII's Hospital Full time

**What we are looking for**:
**Job Title**:Front of House Concierge

**Salary**: £24,300 per annum

**Hours of Work**: 37.5 hours per week across Monday to Sunday (7.5 hours shifts)

**Contract Type**: Permanent

Are you a people-oriented professional with a passion for providing exceptional customer service? Are you skilled at multitasking, problem-solving, and ensuring the smooth operation of a front-of-house environment? If so, we have an exciting opportunity for you to join our team as a Front-of-House Concierge

**About us**:
King Edward VII Hospital is a leading independent private hospital in London, providing exceptional care to patients since 1899. We are committed to delivering the highest quality of care to our patients, while promoting a positive and supportive work environment for our staff.

**Job Summary**:
**Key Responsibilities**:

- Greeting and welcoming patients, visitors, and staff as they enter the hospital
- Providing assistance with directions, inquiries, and general information
- Managing the reception area, including answering and directing phone calls
- Coordinating patient admissions and discharges
- Overseeing the delivery and collection of mail and parcels
- Managing the booking of meeting rooms and providing support for events and functions
- Ensuring a clean and tidy reception area at all times

**Who Are You?**
- Experienced in a customer-facing role, ideally in a healthcare or hospitality setting
- Excellent communication and interpersonal skills
- A friendly and approachable manner
- Strong organisational and administrative skills
- The ability to work independently as well as part of a team
- A proactive attitude and a willingness to go the extra mile to deliver exceptional service

**In return we offer**:

- Complimentary lunch
- 35 days of Annual Leave (inclusive of bank holidays) that increasing with long service
- Private Healthcare
- Staff Referral scheme
- Company pension scheme
- On-going training and professional development opportunities
- Season Ticket Loan
- Help to buy a bike
- Free Employee Assistance Programme
- Access to EdenRed and various discount retail vouchers

At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.