Ict Technician Apprentice

**About Us**:
Midsomer Norton Schools Partnership is a Multi-Academy Trust of 28 primary and secondary schools.The vision of the Trust is to provide high quality education for all the children in our community.

**Overview**:
We are looking to recruit an Apprentice IT Support Technician to join our team.

You will be responsible for providing Technical IT support to schools across the Multi Academy Trust and will be based in the Midsomer Norton Radstock area.

You will become a member of a technical support service for the ICT services across the Multi Academy Trust (MAT).

**Duties: [you will:]**
- Provide IT technical support throughout the MAT
- Visit schools in the MAT as directed or by schedule
- Provide a friendly and responsive service to requests for assistance from all users
- Carry out such duties as are required and as are commensurate with the grade of the post
- Work with other members of the team to resolve issues as appropriate

**Main Responsibilities**:

- You will be responsible for general maintenance of computer equipment and for the resolution of basic technical problems, as well as undertaking general tasks which will promote the use of IT across the MAT schools.

**You need to**:

- Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to other members of the ICT support team.
- Rectify where possible any damage to the rooms.
- Check for health and safety issues and report any potentially dangerous situations.
- Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
- Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
- Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job.

**What we are looking for**:
**Desirable skills and experience**:

- Knowledge of current Windows desktop operating system
- Knowledge of iOS
- Knowledge of standard networking technologies including WAN and LAN
- Experience with working with a virtualized server environment

**Personal qualities**:

- Natural communicator
- Professional, approachable, reliable and trustworthy
- Confident and logical approach to problem solving
- Self-confident, adaptable and flexible
- Confident at following through on tasks and resolving enquiries
- Proactive and innovative
- Positive attitude to change
- Able to take on board constructive criticism and learn from mistakes
- Able to work unsupervised for periods of time
- Excellent written and verbal communication skills
- Good organisational skills

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Benefits**:

- 33 days’ annual leave, rising to 38
- Access to a government pension scheme
- sick pay scheme
- salary sacrifice schemes including cycle to work
- Employee Assistance Freephone Helpline

**Future prospects**:
Upon successful completion of the apprenticeship, there may be the opportunity to progress to a full-time role within the organisation.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.