Receptionist / Care Navigator

**About the Role**:
Sidney House and The Laurels has an opportunity for two part-time receptionists to join our team.

**Vacancy One (20.5 hours each week)**:

- Monday 08:00 - 13:30
- Tuesday 08:00 - 13:00
- Friday 08:00 - 18:30 (includes 30 minute unpaid break)

**Vacancy Two (15.5 hours each week)**:

- Tuesday 13:00 - 18:30
- Wednesday 08:00 - 13:00
- Friday 08:00 - 13:00

In this essential front-line role at the Practice, receptionists help patients to access the right services, which is not always a doctor, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Receptionists must be confident working with the general public, and able to remain calm under pressure.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of Practice procedures;
- Registering new patients;
- Answering the telephone promptly.
- Promoting the use of online services as a means of accessing healthcare

The post requires a polite and reliable person with patience and compassion. The ability to converse with patients of all ages and needs is essential. Previous experience of working with the general public is essential, and experience in General Practice and knowledge of SystmOne is an advantage, although full training will be provided. We are looking for someone who:

- Has excellent communication skills
- Has a polite telephone manner.
- Is confident using IT
- Is able to work as part of a team but to have initiative and be able to work independently.
- Understands and carries out duties within the rules of Data Protection and confidentiality protocols.
- Has flexibility to provide annual leave and absence cover for colleagues.
- Enjoys a fast-paced environment and is able to work under pressure.

**About Us**: We are a two-site training practice based in the semi-rural villages of Hatfield Peverel and Boreham, serving a patient population of 11,000. We are a SystmOne Practice with a consistently high QOF achievement and a CQC rating of Good.
We are part of the Aegros PCN with Lt. Waltham & Great Notley, Douglas Grove Surgery and the Beacon Health Group.

Our team is made up of three GP partners, five salaried GPs, a paramedic practitioner, a nurse prescriber, practice nurse, two HCAs, a phlebotomist and dispensers. We are further supported by PCN staff including pharmacists, physiotherapists, social prescribers and care co-ordinators. Additionally we have a well established non-clinical team of managers, administrators and receptionists.

Staff wellbeing is very important to us. We are pleased to support and grow our team members as well as offer the following benefits:

- Supportive and friendly environment within a well established and knowledgeable team
- Peer support
- CPD Support with training and development
- 5.6 weeks holiday in addition to Bank Holidays (pro rata)
- NHS Pension
- Study leave
- Free on-site parking

Our staff cannot also be patients at the surgery, so if you are one of our patients and would like to apply, you would need to be registered at another GP Surgery before commencing in post.

**Disclosure and Barring Service Check