Franchisee Support Coach

3 months ago

Croydon, United Kingdom Chicken Cottage Holdings Limited Full time

**Franchisee Support Coach**

**Salary - £28,000**

About the role:
As a Franchisee support coach you will lead a portfolio of Franchise Operators and ensure achievement of Chicken Cottage brand standards. You will be responsible for helping franchisees build sales and profits while driving operational excellence in every aspect of their business.

Reporting to the Operations Manager

Duties include:

- Attending stores across the business to audit their compliance against the company standards using the correct auditing process.
- Assessing the purchasing performance of stores vs their sales and ensuring that purchasing is above 20% of all Online delivery sales monthly.
- Assessing the stores vs the brand guidelines in terms of marketing and brand appearance.
- Ensuring all stores are compliant using the approved EPOS system
- Promoting the migration of stores onto the approved EPOS system
- Introducing new ideas and systems to drive compliance at both store and business level.
- Support franchisees to order the correct volumes of stock frequently when required.
- Address issues with an open mind with the Franchisor at the forefront of everything we do.
- Demonstrate a can-do attitude with an ambition to drive the business performance forward.
- Respond and adapt to difficult situations and raise them upwards as necessary.
- Think win-win. Whats in everyone’s interest and how can the result be achieved by both sides winning.
- Understand the legal compliance and issues that arise. Dealing with them head on and providing constructive feedback where nesseccary.
- Celebrate and champion great initiatives and performance in stores, shares best practice across the business.
- Ambition to develop to the level of Franchise Business Manager

**Person Specification**

**Experience**:

- Multi-site management experience is essential
- Retail/QSR Catering background with experience of working with Franchise partners
- Experience of new store openings
- Experience of working autonomously with a framework of responsibility

**Skills**:

- Excellent written & verbal communication skills
- Experience in Coaching to achieve set targets
- Sales focus, consistent professional manner and strong relationship building
- Persuasive, positive, diplomatic, and patient
- Logical, systematic and a practical problem solver
- Ability to understand, produce and analyse data
- Ability to communicate clearly and effectively with a broad range of individuals both orally and in writing
- Ability to confidently present business issues to a broad range of individuals
- Ability to implement effective procedures and systems
- Ability to engage and inspire individuals at every level from team member to management
- Full driving license
- Travel throughout the UK and overseas as necessary

**Working Pattern - Typically 11-7**

**Phone and Laptop Provided**

Pay: From £28,000.00 per year

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: On the road

Reference ID: FSC

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