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Hotel Receptionist, Old Parsonage Hotel

4 months ago

Oxford, United Kingdom Old Parsonage Hotel Full time

We are looking for a Hotel Receptionist to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, independently owned group of hotels and restaurants in central Oxford comprising Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.

**Duties & Responsibilities**:

- Welcome our guests in a friendly and accommodating manner, by telephone or in person.
- Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.
- Provide informative show-rounds of the hotel, restaurant and private dining.
- Assist guests with luggage (there are no lift facilities in the building, therefore a high level of manual handling and use of the stairs are required with this role).

**Requirements for the role**:

- Thrive on welcoming our guests
- Able to work under pressure
- Excellent attention to detail
- Strong organizational skills
- Be fluent in verbal and written English and have strong IT literacy
- A keen willingness to learn
- Experience in a similar 5-star, luxury hotel environment would be beneficial

We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered a salary of £23,920 per annum plus non-contractual service charge (tronc), working 40 hours per week (Monday-Sunday rota).

**Benefits of the role include**:

- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within our Company
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card

Eligibility to work within the UK must be proven and two references should be available on request.

**Job Types**: Full-time, Permanent

**Salary**: £23,920.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Oxford, OX2 6NN: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person