Head of Human-centred Design

1 month ago

London, United Kingdom UK Health Security Agency Full time

A new exciting role has come about for a Head of Human-Centred Design to join the Customer Experience Team.

Building on the success of embedding human-centred design within our COVID-19 response, the Customer Experience team has recently been established in UKHSA. The team draws together experts in user research, content, interaction, and service design, with an ambition to put people at the heart of service design and transformation to help UKHSA achieve its ambitions.

The Customer Experience team is a key pillar within UKHSA's National Operations division, part of the Health Protection Operations Group, which delivers front line services to help keep the nation health secure. The National Operations division is made up of three main areas - Customer Experience, Contact Centre and Surge and Reserve capacity.

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    London, United Kingdom Clarus Education Ltd Full time

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