Gp Receptionist

We are a busy GP Surgery and we are looking to recruit two highly motivated, professional individuals with excellent Customer Service Skills to join our friendly team as receptionists.

Flexibility is essential as we work on a rota basis which covers our core opening hours which are: 07.30am - 6.30pm, Monday - Friday.

The posts that we have available are 2 x 20 hours positions.

**Main duties of the job**

The role includes dealing with our patients over the telephone and face to face, undertaking administrative tasks, arranging patient transport, prescriptions and many other tasks that support our patients and the clinicians.

Experience would be beneficial, however not essential.

We are looking for someone who is willing to work as part of a team and can also work on their own initiative.

**About us**

We work as one team including reception, admin, nursing team, ACPs and GP Partners; pulling together to ensure the job is done and our patient needs are met. The atmosphere is supportive, friendly and hard working.

We offer our patients a wide range of services to support their physical and mental health.

A busy, forward thinking surgery we pride ourselves on patient care, developing our staff and supporting the community.

**Responsibilities**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Take requests for home visits, ensuring careful recording of all relevant details and where necessary refer to duty doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Practice Manager or The Partners

**Premises**:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work ar