Housekeeping Supervisor

5 months ago

Bath, United Kingdom Hand Picked Hotels Full time

**About the Company**:
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Housekeeping Supervisor at Bailbrook House Hotel, part of Hand Picked Hotels.

Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.

**About the Role**:

- The role of a Housekeeping Supervisor will be responsible for ensuring our guest bedrooms are clean and maintained to a very high standard creating a magical first impression.
- You will play a key role in creating a home from home experience making sure each room is replenished with a fresh supply of towels and toiletries.
- Covering the responsibilities of the Head Housekeeper during periods of absence or annual leave.
- Attention to detail is key - you will have an eye for perfection in making sure the public areas as well as the rooms are immaculate.
- We are very proud of the brands we work with and want to ensure each guest can experience these luxuries. This will involve setting up the tea, coffee and biscuit station in the rooms and delivering personalised amenities. (even for our four-legged, furry guests)
- You will be an expert in your field with the ability to check the rooms and support colleagues where needed.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.

**About you**:

- To be considered for the role, you will have at least one years housekeeping experience in a luxury 4 or 5 star hotel and feel confident in self checking your rooms.
- Taking pride in delivering consistently high standards will come naturally to you.
- It is essential have a friendly, welcoming and helpful manner as our teams work together to ensure our guests receive a memorable experience.
- You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
- It essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend and return to time and time again.

**Company Benefits**:
**Our Benefits include**:

- A competitive salary package of £30,201.60 per year, additional hours will be paid at the hourly rate of £14.52, plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Live in accommodation available at a rate of £69.93 per week.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

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