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Motor Claims Handler

4 months ago

Halifax, United Kingdom RSA Full time

**The Opportunity**
Motor Claims Handler
Full Time - Permanent (35 hours)
Location: Halifax
Starting Salary £20,000 + excellent benefits

Shifts: Shift Rotation between 8am and 6pm; Monday - Friday (whilst current shifts finish at 6pm we can give notice to change so shifts finish at 8pm as our operating hours are 8am-8pm). You will also be expected to work 1 in 4 Saturdays, if working a Saturday, you will get given a day off during the week instead.

Once your training has been completed and you are at the level required within the role there is opportunity for you to be able to work 1 day in the office per week and the rest working from home (additional to this everyone is expected to work in the office on Tuesdays).

Training: Initial training will be conducted in the brand-new Halifax office
(5 weeks classroom plus 4 weeks academy. Monday to Friday. 09:00 - 17:00)

If you are successful after an initial telephone interview you will be invited to attend one of our open evenings/days in the brand-new Halifax office to meet your potential colleagues and employers.
(The dates these will be held; Thursday 2nd Feb, Saturday 4th Feb and Tuesday 7th Feb 2023).
This will be a great opportunity for you to look around your potential workspace and ask any questions you may have.
As well as an introduction to RSA you will then be invited for a Face-to-Face interview with one of the hiring managers.

**Who are we?**
RSA. You may have heard of us. We’re the UK’s oldest insurer with products including Motor, Home and Pet insurance. Still not ringing any bells? Ok, how about some of the leading brand names we support and partner with - MORE TH>N, John Lewis, Nationwide, Saga and Virgin Money?

A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers.

We’ll be honest. The insurance world and this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content.

**A little about what we’re looking for**

We’re on the lookout for Motor Claims Handlers based at our Halifax site. An excellent opportunity if you fancy a new challenge in your claims handling career or even if you’re just starting out. So, what can you bring to the party?

Well, a few things would help:

- Passionate about delivering great customer service. You’re the first point of contact with our customer when they need help
- Provide solutions efficiently and professionally, and with empathy
- Previous customer service experience advantageous but not essential as full training is provided
- Following successful completion of your induction you will work in a blended environment of office and at home

**What’s in it for you?**

It’s an excellent role with a great team atmosphere and some rather smart benefits, as at RSA we don’t just do more for our customers. We pride ourselves in looking after our people too.
- Performance related bonus payments equivalent of up to 7% of your annual salary
- 25 days’ holiday + 8 public holidays plus the opportunity to buy more or sell back to increase pay
- Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
- Life Cover 10 times base salary
- Access to our We Care service providing support services including 24/7 access to UK GP
- You’ll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.

**About Us**
A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

**Our Values**

**Integrity**
Be honest, open and fair. Set high standards. Stand up for what is right.

**Respect**
Be kind. See diversity as a strength. Be inclusive and collaborate.

**Customer Driven**
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

**Excellence**
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

**Generosity**
Help others. Protect the environment. Make our communities more resilient.

Job Reference: UK000525