Conflict Resolution Worker

**Introduction**:
**Project Description**:
The project operates across Carmarthenshire working with young people and their families to provide an appropriate level of service which reduces vulnerability and the risk of homelessness when family breakdown occurs. Additionally the project also works within people’s homes or in the community with neighbours, landlords and tenants in dispute to assist in the prevention of homelessness. The project is funded through the Homelessness Prevention Fund and is required to meet Key Performance Indicators agreed with the Welsh Government.

**Purpose of Role**:
To coordinate and provide a conflict resolution service that enables and empowers individuals to address disputes, housing, and/or personal difficulties and ultimately improve their ability to maintain their accommodation. The service will not create or increase dependence. It will ‘do with’ rather than ‘do for’. The service will help people resolve situations which they have through family issues, antisocial behaviour or landlord issues.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main Duties and Responsibilities**

**1. **To visit people in their homes or in the community and provide conflict resolution interventions to prevent homelessness**

a) To ensure that individuals are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b) To ensure that all individuals are treated fairly and afforded equality of opportunity.

c) To manage referrals according to the procedures and eligibility criteria of the project.

e) To manage a caseload of mediation work with particular reference to:

- Coordinating and planning the mediation process and identifying the most appropriate mediation technique needed.
- To work with individuals and their families in order to deal with their issues, resolve conflict and prevent homelessness.
- To facilitate the individuals to gain the skills needed in order to work on their relationships with others.
- To support Local Authorities discharge their duties under the Housing Act (Wales) 2014, in the principal aim of reducing homelessness via early intervention.
- Coordinating and carrying out needs and risk assessments and developing risk management plans and review where appropriate.
- Identifying the goals of individuals.
- Providing information, advice and guidance that enables the individual to make informed decisions.
- Ensuring that individuals have a means of expressing their views and that this expression receives appropriate consideration.
- Actively involving the individual in the service and/or organisation.
- Recognising needs and making referrals to, and liaising with, relevant agencies and individuals, with, or on behalf of, individuals.
- Representing and advocating where appropriate.
- Cases are closed quickly and effectively following successful mediation, or following prolonged lack of contact.

f) To maintain accurate and up to date records of every aspect of Service Users’ issues according to procedure.

g) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

h) When necessary to refer cases to other Floating Support services available in the locality when in-depth or long term support is needed.

**2. To supervise and mentor an allocated number of volunteers.**

a) To provide regular supervision to allocated volunteers in line with The Wallich Supervision Policy.

b) To mentor volunteers providing hands on experience in a safe environment.

c) To agree with volunteers any development needs and take appropriate measures to action these.

d) To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e) To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

**3. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.**

a) To meet the monitoring requirements of the Key Performance Indicators.

b) To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c) To ensure that case records and statistical data is recorded and held securely for as long as is necessary.

d) To provide statistics and other information as requested by managers.

**4. To assist in the overall running of the project.**

a) To work in line with all Wallich policies and procedures.

b) To participate in own supervision.

c) To undertake relevant training.

d) To represent The Wallich at relevant external meetings.

e) To liaise with relevant bodies - Housing Associations, Support Agencies etc. - as appropriate a