Medical Receptionist

3 weeks ago

Leeds, United Kingdom Dr T Fox and Partners Full time

**POST TITLE**:MedicalReceptionist
- **LOCATION**:Colton Mill MC and The Grange Medical Centre
- **SALARY**: Starting £9.65 once all competancies completed increase to £10.37
- **HOURS: 35.25 **Monday - Thursday
- **ACCOUNTABLE TO**: Managing Partner
- **RESPONSIBLE TO**:Reception Coordinator
- **JOB PURPOSE / ROLE**

Dr T Fox and Partners currently has a full time position available.

The post holder is responsible for carrying out a range of reception and administrative tasks in relation to the day to day running of the practice reception area. They will provide a point of contact for patients, carers and relatives and communicate effectively between the clinical and administrative team.

The post holder is responsible for giving patients the information they need to choose the best help available including signposting to local services. They will provide administrative support to the clinical, admin and management team.

**8. KEY DUTIES AND RESPONSIBILITIES**
- Open up and close the surgery including being responsible for the security of the building, including tidying up all areas and clinical rooms.
- Prepare clinic rooms and the reception area to ensure all necessary arrangements and supplies are available for clinical staff to see patients.
- Greet patients professionally and politely to provide them with the information they need to choose the best help available.
- As a care navigator, you will signpost patients to the appropriate services available that best meets their needs.
- Ensure the appointment system runs efficiently by monitoring the flow of patients to inform them if clinical staff are running late or called out on emergencies.
- Deal with any emergency situations in reception and prioritise patients on the appointment system to alert clinicians to assess the patient urgently as required.
- Process home visit, nursing home and recovery bed visit requests
- Advise patients of relevant charges for non -NHS services, accept payment and issue a receipt.
- Register new patients and ensure all relevant registration pack information is provided.
- Deal with any requests to cancel and rebook clinics as delegated by management or the nursing team.
- Book nursing appointments using a template and in accordance to the skill matix system to ensure correct booking of appointments.
- Actively promote and register patients for online services
- Deal with all visitors at the surgery professionally, log them in the visitor’s book, issue visitor passes and alert the member of staff they are meeting.
- Maintain supplies for reception and clinical room such as bags, prescription pads, stationary
- Refill printers and label machines with ink and paper and ensure further supplies are ordered when low
- Maintain the reception waiting room and outside notice boards with up to date information, notices and posters.
- Display campaign material in reception areas.
- Deal with deliveries in reception and maintain the cold chain for refrigerated items.
- Handle specimens that are brought into reception and prepare bags ready for collection.
- Book transport for patients including making emergency calls to the ambulance service
- Process medical reports
- Contact patients to invite for screening, annual reviews or gathering information as requested by the clinical or management team.
- Deal with enquires or bookings for enhanced services or outside clinics that are based at the practice.
- In the absence of the prescription clerk, deal with medication requests or repeat scripts.
- Provide support and information to try and resolve patient concerns about services provided.
- Deal with requests to make a formal complaint and escalate information to a senior member of staff or management.
- Deal with ordering, delivery and stocking of prescription packs within the practice ensuring prescriptions are secure at all times.
- Report and contribute to incident or complaint investigations
- Retrieve and file medical records accurately and in alphabetical order. Maintain a tidy and organised storage area.
- Contribute to scanning of correspondence and matching of patient information in the clinical system.
- Read code and use templates to record information into the patients’ medical records.
- Deal with task enquires and undertake daily delegated reception duties
- Process the delivery and collection of medical records including securely transporting between sites as required.
- Deal with internal and external mail including posting at nearby post boxes and post offices for registered or recorded mail.
- Ensure the telephone system is switch over for out of hours or training days as required
- Use the Leeds Care Record System to retrieve information for patient enquires that is not available in their clinical records.
- Deal with patients who are using the self-check room and demonstration of the equipment.
- Maintain a tidy and organised reception and back office area to meet statutory regulations
- Maintain infection

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