Control Room Operator

5 months ago

Newport, United Kingdom Walls Truck Services Ltd Full time

** MUST HAVE SIMILAR JOB HISTORY BACK GROUND **

Walls Truck Services Ltd are looking to employ a Backup Breakdown Recovery Controller to work alongside our Lead Controllers on a day to day basis in our 24 Hour Control Centre based in Newport.

The Hours required would be a 7am - 7pm Shift operating on a 4on/4off shift pattern.

You must have the ability to work in a fast paced environment and be able to work under pressure. The role will involve some other office based work to be undertaken at quieter periods.

**Duties and Skills Required**

Previous Dispatch/Controller Experience

Good Telephone Manner

Handling Inbound and Outbound calls for a wide variety of customers

Allocating the correct resources to the Job

Manage Customers Expectations

Frontline Support for our technicians and Drivers on the Road

Take Control of Situations and Make decisions in a fast and effective manner

**Job Types**: Full-time, Permanent

**Salary**: £12.50 per hour

Expected hours: 36 - 48 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Will you have the ability to work in a fast paced, busy control room?

**Experience**:

- CONTROL ROOM ENVIRONMENT: 1 year (required)
- MAPPING/GOOGLE MAPS - AUTOROUTE: 1 year (required)
- Computer literacy: 1 year (required)

Ability to Commute:

- Newport, NP20 2NS (required)

Work Location: In person

Reference ID: Breakdown Controller - LEAD

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