Control Room Operator
3 months ago
** MUST HAVE SIMILAR JOB HISTORY BACK GROUND **
Walls Truck Services Ltd are looking to employ a Backup Breakdown Recovery Controller to work alongside our Lead Controllers on a day to day basis in our 24 Hour Control Centre based in Newport.
The Hours required would be a 7am - 7pm Shift operating on a 4on/4off shift pattern.
You must have the ability to work in a fast paced environment and be able to work under pressure. The role will involve some other office based work to be undertaken at quieter periods.
**Duties and Skills Required**
Previous Dispatch/Controller Experience
Good Telephone Manner
Handling Inbound and Outbound calls for a wide variety of customers
Allocating the correct resources to the Job
Manage Customers Expectations
Frontline Support for our technicians and Drivers on the Road
Take Control of Situations and Make decisions in a fast and effective manner
**Job Types**: Full-time, Permanent
**Salary**: £12.50 per hour
Expected hours: 36 - 48 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Application question(s):
- Will you have the ability to work in a fast paced, busy control room?
**Experience**:
- CONTROL ROOM ENVIRONMENT: 1 year (required)
- MAPPING/GOOGLE MAPS - AUTOROUTE: 1 year (required)
- Computer literacy: 1 year (required)
Ability to Commute:
- Newport, NP20 2NS (required)
Work Location: In person
Reference ID: Breakdown Controller - LEAD
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