Service Delivery Caseworker Level 1

3 weeks ago

Maldon, United Kingdom Maldon District Council Full time

We are looking for a dynamic, customer focussed individual to be part of our Service Delivery Casework team. You will mainly be dealing with Council Tax and Housing Benefit customers and related work. Whilst experience of working within a Revenues or Benefits team would be desirable, what is essential is that you have:

- A strong customer focus
- A positive “can do” attitude to help us deliver the highest standards of service to our customers
- Good IT skills and the ability to learn new systems quickly
- Attention to detail, with good levels of accuracy.

**About this role**
As a Service Delivery Caseworker, you will be responsible for:

- Ensuring accurate, professional and timely case management service to our customers across a range of service areas and activities
- Undertaking non-complex casework that require an understanding of relevant service processes, regulations and legislation
- Delivering excellent customer service
- Ensuring strict confidentiality is maintained, and data protection rules are followed
- Promoting and Supporting Customer Self Service
- Identifying improvements in customer and service provision

If you believe you have the qualities that we need to take us forward, we would love to hear from you.
This is an exceptional opportunity to be part of a forward-thinking local authority based in Maldon, an area which boasts an enviable quality of life and stunning countryside, yet within easy reach of London. We promote a professional** **work environment with a focus on self-development, innovation, and collaborative working.
In return we offer you an attractive salary package with local government benefits along with the opportunity to work in a beautiful rural district steeped in history and heritage.
**For an informal discussion about this position**
For further information about the role, please contact Josh Vina on 01621 732772 or Lisa McBride on 01621 732775 or download and read the job description.
**To apply**
**It is Council policy not to respond to applicants who have not been shortlisted for interview. Therefore should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.**

**Job Types**: Part-time, Permanent

**Salary**: £23,686.00-£26,091.00 per year

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