Digital Product Assistant

5 months ago

Leeds, United Kingdom Professional Squash Association Full time

**Holiday entitlement of 25 days (+ UK bank holidays) plus benefits, including pension.**

**Full-time: 37.5 hours per week.**

**Background**

The Professional Squash Association (**PSA**) is the governing body responsible for the administration of both men's and women's professional squash around the world. With close to 1,400 registered players and more than 200 tournaments taking place around the globe every year, the PSA World Tour and PSA Challenger Tour showcase the sport of squash at its highest level in some of the most unique and stunning locations worldwide.

To accelerate the growth of the professional game, the PSA has set up a subsidiary, Squash Media & Marketing (**SMM**), which is responsible for all commercial, marketing and media-related matters in relation to the PSA World Tour and PSA Challenger Tour.

SMM is currently going through an ambitious growth phase, following a recent investment from American sports entrepreneur Mark Walter, and creating high quality digital products and experiences is a key value driver in its business strategy.

As a result, SMM is looking for a passionate individual to support with those efforts.

**Job Purpose**:
To support the digital team with product management and development, ensuring PSA digital properties are kept up to date and continually improved.

**Reporting Line**

SQUASHTV Product Manager

**Key Responsibilities**

The key responsibilities of the Digital Product Assistant include:
Support the product manager in their efforts of reaching product KPIS, laid out in the business objectives

Direct responsibility for updating the PSA & SQUASHTV websites and apps in conjunction with the Product Manager.

Ensure quality and accuracy of content across all platforms, and usability on all devices through UAT Testing, and Bug Fixing in conjunction with the Website Developers

Take ownership of content delivery in conjunction with the Product Manager, to third party stakeholders

Monitor website data and performance, aiming to continually improve the user experience.

Manage customer service channels as they relate to the SQUASHTV website and app, including evening and weekend work as required.

Maintain an overview of all PSA digital propositions and develop standards and processes to ensure quality, stability and usability for all relevant stakeholders.

**Skills, Knowledge and Experience**:
Demonstrable experience and understanding, of managing digital products

Experience working with websites, apps and customer journeys.

Analytical and Problem Solving skills, to identify and find solution to problems

Experienced in using Microsoft excel for data entry, tracking, and analysis

Good communication skills for working collaboratively with internal and external teams and stakeholders.

Interest in squash and sports

Degree or equivalent experience in Sports or Business related fields.

The role will be based out of the PSA head office in The Calls area of Leeds City Centre. Occasional travel may be required for meetings.

To apply, please submit your CV and covering letter. You cover letter should respond to the following questions:

- Why are you interested in joining the PSA team?
- Based on your understanding of the requirements and expectations for this position why do you think your skills, experiences, and personal attributes align with what is needed to excel in this role?

**Job Types**: Full-time, Permanent

**Salary**: £1.00-£10.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Leeds

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