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Administrative Assistant

3 months ago

Bath, United Kingdom The Guinness Partnership Full time

The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

We currently have a full-time fixed term opportunity for an experienced Administrator to join our team in Bath.

We want an individual with the energy, drive and ambition to make a positive impact on our organisation and our customers. Previous experience of working within a reactive environment would be advantageous. You must be self-motivated, have a “can do” attitude and work as part of a team to produce high quality results.

**What you will get in return**:

- A competitive salary of £20,423 per annum (£11.22 per hour)
- Fixed term - 6 months, 35 hours per week, Monday - Friday
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic **discounts at supermarkets** and many other shops, on-line retailers & leisure activities.
- Employee Assistance Programme, **plus more**

**Key Responsibilities**:

- Help develop, implement and monitor administrative processes to ensure the efficiency and quality of the service delivered by the team
- Report repairs
- Maintain records and produce regular statistical information and management reports
- Undertake general office duties as required, e.g. photocopying, filing, typing, post, etc
- Handling cash and banking
- Produce accurate documentation
- Helping with rent accounts

**Skills and Experience**

**_ Essential_**
- Excellent Customer Service
- Good standard of literacy and numeracy
- Good communication and people skills
- Awareness of basic first aid
- Ability to record and produce minutes of a meeting
- Practical approach to problem solving and awareness of daily living tasks
- Able to handle difficult people and deal with conflict in an effective way, appropriate to the customer group
- Able to demonstrate Guinness behaviours

**_Desirable_**
- Knowledge and awareness of the effect of disability/ageing on daily living skills
- Awareness of physical and mental health issues affecting older people
- Working knowledge of local area, contacts and facilities
- Knowledge of social housing and laws

**Qualifications**:

- Good level of education to GCSE level or equivalent.