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Customer Service Supervisor

4 months ago

Wakefield, United Kingdom Agenda Partnership Full time

Customer Service Supervisor

Wakefield, WF2

Full Time 40 hour per week, working any 5 out of 7 days on a rota basis. The working pattern will consist of days, evenings, and weekends.

£27,000 Salary + bonus scheme OTE £33,000

Our Wakefield based client is recruiting for a Customer Service Supervisor to join their aftersales team, leading, and motivating a team of 4 advisors. This role would be ideal for somebody who has been in a face-to-face customer service environment - maybe within retail or hospitality industry who has awesome customer service skills and abilities as well as leadership abilities.

As the Customer Service Supervisor, you will:

- Ensure that the business deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
- Provide front of house support to customers by welcoming customers and providing regular and effective communication.
- Act as a point of escalation for customer issues as required.
- Drive and deliver strong retail service.
- Lead a team of advisors including the following
- Providing training and coaching, identifying any learning and / or development opportunities
- Completing regular 1-2-1s
- Provide support for the Service Centre in the absence of Service Manager, if required.
- Invoice accuracy and set up
- Correct labour times
- Manage loan vehicles
- Maintain accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required.
- Ensure that job cards are raised accurately with a full description entered for the required work.
- Ensure all customers receive regular, proactive, and accurate updates.

Skills required:

- A full valid Driving License is essential for this role.
- Excellent communication skills, both written and verbal are required.
- Experience in supervising or managing a team within a retail environment will be required for this role.
- You will have the ability to build positive and lasting relationships
- Excellent attention to detail.
- You will excellent customer service skills

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Weekend availability

Work Location: One location

Reference ID: TB_CSSVIOR_WF2