Customer and Property Support

4 weeks ago


Hayle, United Kingdom Aspects Holidays Full time

**Customer and Property Support
- Hayle, St Ives, West Cornwall**

Sapphire Holidays are a long-established group of self-catering holiday letting agencies with a large portfolio of the finest holiday homes. Our brands include Aspects Holidays, Boutique Retreats, Classic Cottages, and Unique Hideaways.

We are looking for a full time Customer and Property Support Assistant to support our Aspects Holidays team with monitoring building projects and providing information to the team, guests and owners to deliver the best possible customer service.

You will be based at our head office in Hayle although regular property and site visits in St Ives and West Cornwall and some cover in our satellite offices will be required. You will be required to work five days a week including Saturdays and need to hold a full driving licence.

**Responsibilities will include**
- Carrying out site visits, obtain information on, and monitor progress of building work projects taking place in the St Ives and West Cornwall area
- Liaising with owners, guests and local teams, and deciding on appropriate actions to manage guest and owner experience
- Maintaining up to date records
- Act as the main point of contact for owners, customers and other team members for any enquiries relating to works in the vicinity of properties that we manage
- Responding (in writing and verbally) to feedback and online reviews
- Complaint handling and problem solving
- Assisting with the operational side of managing holiday properties
- Other administrative duties including collating information and liaising with owners, housekeepers and tradespeople

**Essential skills**
- Excellent communication and organisational skills
- Strong attention to detail
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Customer services and complaint handling experience
- Confident working without supervision
- Full driving licence
- Experience of organising property maintenance would be an advantage

We are offering a salary of £24,020 (plus profit share) and a comprehensive benefits package.

**Benefits include**:

- 33 days annual leave (inc bank holidays) + your birthday off
- Enhanced pension
- Life insurance policy
- Company performance-related bonus scheme (profit share)
- Discounts at all properties across our portfolio
- Employee Assistance Program
- Volunteer days to give back to the local community or support green initiatives
- Family friendly policies including enhanced maternity/paternity leave
- Cycle to work scheme
- Long service rewards

Pay: £24,020.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Paid volunteer time
- Profit sharing
- Referral programme

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Application question(s):
Work Location: In person

Application deadline: 25/05/2024
Reference ID: Customer and Property Support
- Hayle



  • Hayle, Cornwall, United Kingdom Aspects Holidays Full time

    **Customer and Property Support Hayle, St Ives, West Cornwall**Sapphire Holidays are a longestablished group of selfcatering holiday letting agencies with a large portfolio of the finest holiday homes. Our brands include Aspects Holidays, Boutique Retreats, Classic Cottages, and Unique Hideaways.We are looking for a full time Customer and Property Support...


  • Hayle, United Kingdom Toms Holidays Ltd Full time

    Great opportunity to join our busy team at Toms Holidays, Hayle. We are looking for someone to assist the property manager with deliveries, minor repairs, checking. - The successful applicant will assist our managers and carry out duties such as checking, delivering items to properties at Riviere Towans and Tolroy Manor and our off site unit, dealing with...


  • Hayle, United Kingdom Toms Holidays Ltd Full time

    Great opportunity to join our busy team at Toms Holidays, Hayle. We are looking for someone to assist the property manager with deliveries, minor repairs, checking. - The successful applicant will assist our managers and carry out duties such as checking, delivering items to properties at Riviere Towans and Tolroy Manor and our off site unit, dealing with...


  • Hayle, United Kingdom Berry Recruitment Full time

    Are you looking for a permanent or seasonal Administrator role? If so we currently have opportunity available for a Property Administrator on a permanent or temporary basis based in St.Ives and Hayle. It is essential that you have a Driving Licence for this position. Joining a friendly and collaborative team this position will involve assisting the teams...


  • Hayle, United Kingdom Berry Recruitment Full time

    Are you looking for a permanent or seasonal Administrator role? If so we currently have opportunity available for a Property Administrator on a permanent or temporary basis based in St.Ives and Hayle. It is essential that you have a Driving Licence for this position. Joining a friendly and collaborative team this position will involve assisting the teams...


  • Hayle, United Kingdom Berry Recruitment Full time

    Are you looking for a permanent or seasonal Administrator role? If so we currently have opportunity available for a Property Administrator on a permanent or temporary basis based in St.Ives and Hayle. It is essential that you have a Driving Licence for this position. Joining a friendly and collaborative team this position will involve assisting the teams...


  • Hayle, United Kingdom Aspects Holidays Full time

    Property Administrator We are looking for a Property Administrator to assist our teams in both Hayle and St Ives. The key responsibilities include: collating the necessary documents required for our new and existing properties and liaising with our property owners, guests and local trades. You will also need to hold a full driving licence. This position is...


  • Hayle, Cornwall, United Kingdom Toms Holidays Ltd Full time

    Great opportunity to join our busy team at Toms Holidays, Hayle. We are looking for someone to assist the property manager with deliveries, minor repairs, checking. The successful applicant will assist our managers and carry out duties such as checking, delivering items to properties at Riviere Towans and Tolroy Manor and our off site unit, dealing with...

  • Cleaner

    3 weeks ago


    Hayle, United Kingdom Property Support Services Full time

    Job Advert **Cleaning Operative** - NEXT - West Cornwall Shopping, Marsh Lane, TR27 5LX - £11.50 per hour - 10 hours per week - Monday, Tuesday's Wednesday, Friday and Saturday 0800-1000 PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and...

  • Cleaner

    2 weeks ago


    Hayle, Cornwall, United Kingdom Property Support Services Full time

    Job AdvertCleaning Operative NEXT West Cornwall Shopping, Marsh Lane, TR27 5LX- £11.50 per hour 10 hours per week Monday, Tuesday's Wednesday, Friday and SaturdayPSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and more.Cleaning Operative Responsibilities...

  • Customer Assistant

    2 weeks ago


    Hayle, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. The anticipated start date for this vacancy is week commencing 09/06/24. Sunday 10:30-17:00Wednesday 10:00-14:00Thursday 11:00-15:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of...

  • Customer Assistant

    4 weeks ago


    Hayle, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. The anticipated start date for this vacancy is week commencing 07/06/24. Thursday 12:00-16:00Friday 08:30-16:00Saturday 10:00-14:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of...

  • Customer Assistant

    1 month ago


    Hayle, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. The anticipated start date for this vacancy is week commencing 07/06/24. Thursday 12:00-16:00Friday 08:30-16:00Saturday 10:00-14:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of...

  • Customer Assistant

    1 month ago


    Hayle, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. The anticipated start date for this vacancy is week commencing 09/06/24. Sunday 10:30-17:00Wednesday 10:00-14:00Thursday 11:00-15:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of...

  • Customer Assistant

    4 weeks ago


    Hayle, Cornwall, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsBelow is the working pattern for this vacancy. The anticipated start date for this vacancy is week commencing 09/06/24. Sunday 10:30-17:00Wednesday 10:00-14:00Thursday 11:00-15:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of...


  • Hayle, Cornwall, United Kingdom Lidl GB Full time

    Lidl Customer Assistant Welcome to the job listing at Lidl as a Customer Assistant. At Lidl, we value the unique contributions each team member brings and foster a collaborative and supportive work environment. As a Customer Assistant, you will play a vital role in keeping our business thriving and ensuring top-notch service for our customers. £13.00 per...


  • Hayle, United Kingdom Lidl GB Full time

    Summary £12.40 - £13.00 per hour  |  10-20 hour contract  | various shifts |30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you....


  • Hayle, United Kingdom Lidl GB Part time

    Summary £12.40 - £13.00 per hour  |  10-20 hour contract  | various shifts |30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you....


  • Hayle, United Kingdom Lidl Full time

    Full Time Summary £12.00 up to £13.00 per hour. This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...

  • Customer Assistant

    1 month ago


    Hayle, United Kingdom Lidl GB Full time

    What you'll doYou’ll be a Lidl expert, helping our customers with their questions, queries and requestsEfficiently work deliveries as they arrive in storePassionately provide excellent customer serviceProactively keep the bakery topped up by baking fresh goodsExpertly merchandise and maintain our middle aisles of Non-Food productsWhat you'll needExperience...